Job Description

Company DescriptionNovotel Kuala Lumpur City CentreHotel that makes every moment matterSituated in the Golden Triangle of Kuala Lumpur, the hotel offers a convenient position between the PETRONAS Twin Towers and Bukit Bintang. Within a short stroll of less than five minutes, guests can easily reach the Kuala Lumpur Convention Centre and shopping destinations such as Pavilion Kuala Lumpur and Suria KLCC. With 302 rooms, all of which are smoke-free with various amenities including complimentary WIFI, 24-hour room service, built-in drinking water filtration, and an ergonomic working desk.Culinary delights await at Food Exchange, where you can indulge in a diverse selection of international and local cuisine at this all-day dining restaurant. For socialising or refreshment, Gourmet Bar offers a range of alcoholic and non-alcoholic drinks. Guests staying on our premier floors or holding Accor Platinum and Diamond memberships enjoy exclusive access to Premier Lounge. Stay active with our outdoor swimming pool and fitness centre. Organise meetings and events in our six versatile ballrooms.When in Kuala Lumpur, guests can explore a myriad of attractions located close to the hotel, including landmarks like Petronas Twin Towers, Aquaria KLCC, KL Tower, KL Forest Eco Park, Petaling Street (Chinatown), and numerous other captivating sights.Be it a business or leisure trip with your family or loved ones, our prime location ensures that most of the must-visit destinations in Kuala Lumpur are within reach.Key Responsibilities:

• Handle incoming calls, assist with inquiries, and route calls to the appropriate departments.
• Consistently offering friendly, professional, and proactive guest service over the phone and through text messaging
• Take ownership of each call, respond to requests and answer questions while providing exceptional service
• Handle and distribute faxes, voice messages and written messages for internal and external guests
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest\'s stay through amenities and services

• Service focused personality is essential and previous experience working in a guest-service position is preferred
• Computer savvy and working proficiency with Microsoft Office applications preferred
• Written, verbal, and comprehensive fluency in English; additional languages are an asset
• Ability to work well under pressure in a fast paced environment
• Availability to work evenings, weekends, and holidays

Accor