Job Description

MM HOTELS SDN BHD

OSK Group is a conglomerate with a solid business track record spanning over 50 years. The Group has diversified business interests in property development and investment, construction, financial services, industries and hospitality. It has over 2,000 employees across its business operations in Malaysia, Vietnam and Australia. Its main holding company, OSK Holdings Berhad, is listed on the Main Market of Bursa Malaysia.

Other Info

• Job Location: PAHANG
• Published on: 09 Nov 2022
• Deadline: 09 Feb 2023 (91 more days)

Vacancy

TELEPHONE OPERATOR

Description

To handle guest complaints and refer them to the respective department for action.

Tasks & Responsibilities

1. Answers incoming calls.
2. Directs call to guest rooms, staff, or departments through the switchboard or PBX system.
3. Places outgoing calls.
4. Receives guest messages and deliver the same to the guest.
5. Logs all wake-up call requests and performs wake-up call services.
6. Provides information about hotel services to guests.
7. Understand the telephone operator board or PBX switchboard operations.
8. Provides paging services for hotel guests and employees.
9. Knows what action to take when an emergency call is required.
10. Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed.

Accountabilities

1. To consistently behave in a manner that reflects the Group's vision and core values with both internal and external stakeholders.
2. To foster teamwork with others by working with all stakeholders in the Group in a cooperative and friendly manner.
3. To regularly up-skill yourself through daily work experience, self-improvement and structured learning.
4. To keep abreast of latest trends involving your specific role as well as the industry that you are involved in.
5. To be fully aware of and be in full compliance with Group's policies and procedures all times.
6. To be fully aware of and be in full compliance with all laws and regulations that affect your job functions or the industry you are involved in.
7. To exercise reasonable care and caution to ensure that the confidentiality of Company's documents and all material information in relation to the business is not compromised.
8. To produce timely and accurate reporting of your business and operations under your care to achieve the objectives set by your superior(s).
9. To formulate and execute clear strategies to run the business or operations under your care to achieve the objectives set by your superior(s).

Competencies

1. Teamwork
2. Customer focus
3. Managing Work
4. Continuous Improvement

Education

Minimum SPM level and above. Able to communicate in Bahasa Malaysia and English.

Experience

Fresh graduate or 1 year experience in daily Front Office operation/ call center.