Job Description

Mohon

Kelayakan

• Must have at least 1 year or more experience in telemarketing.
• Education: SPM graduate or above.
• Can perform tasks independently or with minimal supervision.
• Have basic computer skills, such as: Microsoft Word, Excel, etc.
• Proficiency in listening, speaking and writing in Mandarin and English.
• Good communication, follow-up and sales skills.
• Self-discipline and have a positive, proactive and progressive attitude.

Tanggungjawab

• Meet sales target given.
• Handle customers enquiry from different sales channels and attend to customer professionally. Require to answer enquiry after working hours.
• Maintain good relationships with customer and ensure repeat customer.
• Perform after sales service and follow up for purchased customer.
• Resolve customer complaints and concerns quickly.
• Follow with membership registration from all sales channels.
• Update on require sales report from time to time.
• Resolving customer service problems and improving service methods to increase the service\'s productivity and customer service.
• Monitoring department issues and client complaints to create methods to lessen recurring issues.
• Maintaining strong relationships with all stakeholders.
• Provide relevant feedback from time to time for continuous improvement.
• Perform other relevant administrative task : key orders, update customer profile, send customer tracking, blasting of marketing material.

Manfaat

• 14 days annual leave
• Incentive
• EPF
• SOCSO
• annual salary increment
• year-end bonus

Soal Jawab Jawatan

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