Job Description

Key Responsibilities

Manage flight ticket bookings for individual and group travelers across domestic and international routes

Operate GDS platforms (e.g., Amadeus, Sabre, Galileo) to search flights, issue tickets, process changes, and handle cancellations

Provide accurate information on flight schedules, fares, baggage policies, and travel regulations

Handle group ticketing requests, including fare negotiation, itinerary coordination, and passenger list management

Communicate effectively with airlines, travel partners, and customers to ensure smooth ticketing operations

Monitor flight changes and proactively inform clients of schedule updates or disruptions

Maintain accurate booking records and customer profiles

Support administrative and operational tasks within the ticketing department

Requirements

Diploma or higher in Travel Management, Aviation Services, or related field

Minimum 3 years of experience using GDS systems (Amadeus, Sabre, Galileo) with proven ability to manage full ticketing workflows

Experience in handling group bookings, including fare coordination and logistical planning

Strong knowledge of airline fare rules, routing principles, and baggage policies

Proficient in both spoken and written in English to effectively communicate with our diverse client base and stakeholders; additional languages are a plus

Detail-oriented, responsible, and committed to delivering excellent customer service

Willingness to work on weekends, or public holidays as required

Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

Opportunities for promotion Professional development
Work Location: In person