Ticketing Junior /executive

Kuala Lumpur - Putrajaya, Malaysia

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Proven experience as Ticketing Ofiicer, preferably in the travel or tourism industry
Ability to work independently and as part of a team in a fast-paced environment, handling multiple projects simultaneously.
Passion for travel and knowledge of the travel industry is a plus.

Responsibilities

High level of GDS knowledge (Galilio)
Scheduling flights based on customer needs and available flights, including checking weather conditions and making changes as needed
Communicating with customers to answer questions about tickets, pricing, or flight schedules
Collecting payment from customers for airline tickets, including cash, credit card transactions, checks, or money orders
Entering customer information into a computer system to issue tickets or update records
Ticketing agent jobs that involves processing electronic ticketing requests for customers or agents over the phone
Explaining airport rules and procedures to passengers prior to boarding flights
Processing refunds for lost or damaged tickets or reservation errors
Explaining applicable fees and taxes for each ticket
Follow up and feedback on sales call to agents with proactive solution.
Attend to any other duties that may be assigned from time to time

Benefits

Ricebowl

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