Job Description

Description

Primary Objective:

• To enhance client experience through seamless on-boarding process while improving productivity, ensuring regulatory compliance and mitigating risk
• Review key processes to ensure improvement in effectiveness and efficiency
• Ensure adherence to regulatory and compliance requirements

Key Responsibilities:

• Supervise Team Members in issues related to on-boarding to ensure accuracy & completeness
• Lead discussions with product groups, functional groups and clients to develop understanding of client profile and requirements
• Review and ensure validity of clients\xe2\x80\x99 information and documents from internal/external sources as appropriate
• Lead on-boarding related workflow activities including exchange of information and gathering of approvals
• Assist head in monitoring and escalating potential on-boarding issues and delays as necessary
• Ensure on-boarding processes are in compliance with regulatory, compliance and audit requirements
• Ensure accurate and efficient corporate onboarding screening processes across entities
• Provide input to develop/enhance internal procedures and processes in order to increase efficiency
• Assist Head in Compliance Risk Assessment (CRA) \xe2\x80\x93 Identify, Monitor & Report
• Assist Head of CCOB in BRCO function for the department (refer to BRO JD & BCO JD)
• Monitor creation and enrichment of reference data
• Perform due diligence checks for new corporate clients
• Perform annual reviews of due diligence for existing clients
• Review and publish related manuals/circular
• Provide necessary coaching and guidance to team members

Subject Matter Expert

• Provide expertise and guidance to team members
• Support best practice sharing across teams
• Resolve any escalated customer related issues e.g. complains, approval

Resource Planning

• Play an \xe2\x80\x9cAir traffic control\xe2\x80\x9d role, coordinate shift/leave schedule between team members
• Balance resource allocation across team based on demand and priorities
• Ensure attendance and adherence of team member (with regards to work schedule)
• Support the Circle Lead to hire for required skillset

Team Management and Coaching

• Help empower the team to work independently & self-manage
• Support the team in removal of obstacles
• Work with Circle Leads to ensure team is performing well and help to identify ways to improve skillset within the team
• Support career and skills development of team by defining a clear development plan & trainings
• Conduct reviews & evaluations on of team member\'s performance
• Provide on-the-ground coaching and guidance for all team members
• Coordinate/lead trainings for team members
• Raise common issues faced by either the team or customer to the Circle Lead

Standard Enforcement

• Ensure team members follow the standards and practices of their functional expertise
• Ensure key information is cascaded and necessary documentations are created (reports)
• Support implementation of any initiatives at the team level

Requirements

Requirements:
Bachelor Degree - Finance, Business Administration, Banking or equivalent professional qualifications.

Min 5 years\xe2\x80\x99 experience in Financial Services, preferably with some experience in client services

• Attention to details and effective follow up skills to ensure timely deliverables
• Good communication and interpersonal skills, which include the ability to build productive working relationships with other product and functional groups
• Highly analytical and organized
• Sets clear and realistic goals, focused on highest value activities
• Motivates and inspires others \xe2\x80\x93 draws out the best in people
• Strong team player; able to work with other leaders
• Operates with focus of creating value for the customer
• Has the skills and expertise to successfully execute his or her role (e.g., technical, business or other)
• Understanding of relative compliance requirements and processes
• Strong problem solving skill to support issue resolution
• Adept at solving problems in a logical and fact-driven manner (e.g., when tackling technical challenges, obstacles, backlog prioritization)
• Highly adaptable and able to respond to change fast
• Resourceful and able to leverage network effectively
• Ability to collaborate and help the team members
• Actively listens to others, understands and values others\' views
• Ability communicate opinions or views of team members clearly

Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards

RHB Bank