Job Description

Working Hour Regular Hours
Monday - Friday



Business Area Operations



Location Malaysia - Kuala Lumpur










Description

Primary Objective:

• Responsible for management of team members within the team, facilitating workflow and capacity management at team-level. Coach those within their team and help them to develop their careers. Resolve escalated issues raised by the team members
• Investigation of alerts raised by AML team from Group Compliance
• Update of customer information in EDD form, by calling customers or liaising with branches
• Raise SAR for suspicious activities identified to Group Compliance

Key Responsibilities:

• Responsible for management of members (CDD Retail Analysts/CDD Retail Senior Analysts) within the team, facilitating workflow and capacity management at team level
• Coach team members and help them to develop their careers
• Resolve escalated issues raised by the team members. Strong problem solving skill to support issue resolution
• AML System Training
• Preparing Reports for the Team \xe2\x80\x93 Alert tracking
• Manage staff leave absence record / health tracking report
• Conduct UAT. Prepare Test Script / Test plan / Screenshots / Sign off
• Prepare communication / bulletin for staff for any new procedures/process/ad-hoc projects
• Review and close CDD alerts within the agreed timeline
• Review and perform quality check on CDD Customer Risk Review alerts completed by Investigators
• Review EDD Forms and justification provided by investigators
• Ensure that the EDD form is fully completed and information recorded accurately.
• Ensure the EDD & PEP form approval is obtained from the relevant parties
• Review closing comments provided by investigators
• To raise SAR for suspicious activities identified and email to GC Preparation of monthly management report
• Standard enforcement
• Ensure team members follow the standards and practices of their functional expertise
• Ensure key information is cascaded and necessary documentations are created (reports)
• Support implementation of any initiatives at the team level
• Team mgmt. and coaching
• Help empower the team to work independently & self-manage
• Support the team in removal of obstacles
• Work with Circle Leads to ensure team is performing well and help to identify ways to improve skillset within the team
• Support career and skills development of team by defining a clear development plan & trainings
• Conduct reviews & evaluations on of team member\'s performance
• Provide on-the-ground coaching and guidance for all team members
• Coordinate/lead trainings for team members
• Raise common issues faced by either the team or customer to the Circle Lead
• Resource planning
• Play an \xe2\x80\x9cAir traffic control\xe2\x80\x9d role, coordinate shift/leave schedule between team members
• Balance resource allocation across team based on demand and priorities
• Ensure attendance and adherence of team member (with regards to work schedule)
• Support the Service Partner Lead/Circle Lead to hire for required skillset
• Subject matter expertise
• Provide expertise and guidance to team members
• Support best practice sharing across teams
• Resolve any escalated customer related issues e.g. complains, approval

Requirements
Requirements:
Bachelor Degree - .

• Certificate of Anti-Money Laundering and Counter Financing of Terrorism (AICB)

At least 1year experience in managing Audit, Compliance or Risk Management

• Sets clear and realistic goals, focused on highest value activities
• Motivates and inspires others \xe2\x80\x93 draws out the best in people
• Strong team player; able to work with other leaders
• Operates with focus of creating value for the customer
• Has the skills and expertise to successfully execute his or her role (e.g., technical, business or other)
• Understanding of relative compliance requirements and processes
• Strong problem solving skill to support issue resolution
• Adept at solving problems in a logical and fact-driven manner (e.g., when tackling technical challenges, obstacles, backlog prioritization)
• Highly adaptable and able to respond to change fast
• Resourceful and able to leverage network effectively
• Ability to collaborate and help the squad members
• Actively listens to others, understands and values others\' views
• Ability communicate opinions or views of squad members clearly

Benefits
Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards