Job Description

• Require Language(s) (write, read & speak) - English, Mandarin, Bahasa Malaysia(Optional)
• Outspoken & soft spoken person
• Good follow up skill and highly attentive to enquiry
• Comfortable working with computer and mobile phone in long hour
• Basic computer skill (Outlook, excel, Words and PowerPoint)
• Willing to travel when necessary (company will provide allowance if necessary)
• Fresh graduates from diploma / related field or Tourism & Hospitality who are interested to start their career
• Or minimum 1 to 2 years of working experience in the service industry will be an added advantage for this position
• Candidate with multiple years of tour operations related working experience can be considered for the role of Tour Operations Executive.

Responsibilities

• To deal with the overseas DMC, Accommodation or cruise line principle;
• To assist in making booking in cruise line booking engine; OR
• To assist in all aspect of tour operations; including itinerary planning, costings, air tickets and ground arrangements, attractions, and other day-to-day activities; OR
• To assist in doing flight booking through the GDS system (Travelport, Saber and Amadeus)
• To compile and maintain records of business transactions to ensure all documentations are properly filed;
• Recording orders for all related tour services;
• To provide full support for tour packages sales and departures;
• To educate customers and partners on products, destination knowledge, and provide all relevant customer support;
• To participate in all field work, including Airport duties and travel fairs

Benefits

• Annual Company trip (For Confirmed Employees)
• Group PA insurance (For Confirmed Employees)
• Yearly Bonus depending on Company performance and reflect to Individual performance
• Twice performance appraisal review annually to identify room for improvement process
• Outpatient medical coverage from registered clinics
• Employee price for travel packages (For Confirmed Employees)
• Company uniform provided
• Travelling claims by receipt
• Monthly training arrangements from Company
• Exclusive employee HR software applications (leaves, claims, payslips etc)
• At least once a year Team Building arrangements
• Monthly / Weekly Company sports & recreations for everyone

Additional Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Annual Bonus
• Medical Insurance
• Training Provided
• Performance Bonus
• Allowance Provided
• Company Trip
• 5 Working Days
• Staff Discount

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Ricebowl