Job Description

• Possess at least SPM, STPM, \'A\' Level, Pre-U, Diploma, Degree or higher in Business, Management, Tourism and Hospitality or equivalent.
• Minimum 2 years of working experience in Travel and Tour related industry will be advance.
• Remarkable ability to work under pressure, tight deadlines, flexible hours during peak season and meet KPIs
• Computer literate in MS Office applications.
• Proficient in both written and spoken ENGLISH and MANDARIN is a MUST. As the role requires candidate to engage with mandarin speaking customers.
• Excellent interpersonal and communication skills. Ability to present, persuade and communicate effectively.
• Willing to travel outstation.
• Willing to attend to customer enquiries & tour support via phone after hours, during weekend or public holidays (emergency services when necessary).

• Handle inquiries via email, phone, social media, face-to-face and live chat system.
• Execution and Facilitating the objectives of the Department unit of a company.
• Implementation of the plan together with team member.
• Manage all assignments and has overall daily operations.
• Identify & develop new business opportunities.
• Develop strong good customers and suppliers business relationships.
• Manage all aspects of travel operations and administration work; such as Reservations, Tour Packaging, Ticketing, Travel Coordination, Verifying travel documentation, Customer Support and Invoicing and receiving payments.

• EPF, EIS and SOCSO, protect your basic rights.
• Favourable salary and reward system: (Incentives + Paid Holiday + Attractive Performance Bonuses)
• Opportunity for Promotion and Salary Increment TWICE a Year
• Monthly Parental Filial Piety Payment
• Domestic and International Travel Opportunities
• Professional on-the-job Training
• Miscellaneous Allowance
• Employee Product Discount Price
• Annual leave

• Annual Leave
• EPF / SOCSO / PCB
• Annual Bonus
• Training Provided
• Company Trip
• Performance Bonus
• Medical and Hospitalisation Leave

Ricebowl