Job Description

RESPONSIBILITIES:-

Customers

• Develop and maintain strong existing customer relations and loyalty through ensuring customers satisfaction.
• Interface with customers to respond to questions, requirements and expectations.
• Respond to customer's requests for information and/or rates.

Marketing & Sales Department

• Identify/Work/Close Key Target customers together with local Sales.
• Coordinate with internal marketing colleagues to bring opportunities to deal closure.
• Maintain close cooperation with Operations & Products.
• Make sure he/she is actively selling all services under the umbrella of the organization.
• Develop relationship with external Stakeholders (Industrial Development Agencies) and other regulatory agencies that stimulate economic development.

Global Bid Team (GBT)

• Monitor the competition, obtain competitive information and share with other ISS Global Forwarding stakeholders.
• Build rapport and credibility with management, sales and operations departments.
• Make sure he/she are very knowledgeable with product details.
• Assist the field in every way possible in order to make them successful.
• Educate, motivate, communicate, facilitate and stimulate key origins and destinations to develop strategic sales program.

Sales Support

• Support Sales Support through aggressive "Sales Lead" Programs.
• Develop key tools needed to support customer capture of new opportunities.
• Identify/develop Market new products & services.
• Maintain pro-active communication/relationship with colleagues and managers.
• Support sales teams to expand the business and to gain new customers
• Reintroduce, revitalize and drive consignee Sales & Routing Order programs.

Administration Support

• Organise and assist in hospitality / catering requirements
• Internal Sales Coordination.
• Administrate all Sale Leads and Routing Order programs.
• Develop document & measure Consignee sales effort.
• Ensure that proper SOPs have been filled for all major businesses.
• Develop and coordinate implementation programs and processes for new businesses.
• Maintain discipline in filing monthly business updates and expense reports as per established company guidelines.
• Distribute trip reports and follow-up reports in an efficient and professional manner.
• File trip reports in accordance with company's guidelines.
• Follow-up all the trip reports every 4 weeks to all parties involved.
• Ensure that all marketing information and tools as well as guidelines tariffs are current and available to all prospective users.
• Evaluation of gathered information.
• Target list monthly & plan process on weekly basis.
• Contact existing customers or introduction to new ones.
• Collection of customers' requirements.
• Request for rates (internally in coordination with Product managers, or externally).
• Make offers after studying gathered rates.
• Receive customer's confirmation, check his credibility.

Operation Support

• Monitor operations issues and escalate when appropriate using company's escalation processes
• Thoroughly current with the latest operational developments for all products and services.
• Monitor carrier DGF system performance.
• Monitor all aspects of operations that relate to the trade lane and are in line with the key customer requirements on the keys lanes.

Quality & Improvement

• Comply with company Quality Environment and Safety process.
• Incumbent has no direct reports and authority over country line and functional personnel. Nevertheless he/she must be able to demonstrate ability to influence decisions/actions through provision of value-added inputs into the organisation's business processes.
• Identifies opportunities for improvement and makes constructive suggestions for change.

REQUIREMENTS:-

• 3-5 years experience.
• Sales ability and demonstrable full knowledge of the sales process.
• Confidence in presenting technical and marketing data to clients and colleagues.
• Excellent organizational and time management skills.
• Ability to lead cross-functional teams to drive concrete actions and results.
• Analytical and strategic thinking skills.
• Knowledge of business, services, practices and company policies and procedures.
• Confident negotiator and ability to close the deal.
• General understanding and use of word processing, spreadsheets/databases, presentation software and internet.
• Content expert for all product implementation programs.
• Availability to the field for assistance.
• Monitors and analyses various management reports for revenue/cost/yield and take appropriate action.
• Ability to develop and implement strategic plans. Sets clear and realistic goals and objectives
• Capable of hands on problem-solving.
• Results-oriented maker with ability to prioritise complex organizational objectives and meet deadlines.
• Works cooperatively with others to achieve target and objectives.
• Provides both verbal and written information in a timely, clear and concise manner.

Interested candidates kindly send your updated CV to .

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