Job Description

\xef\xbb\xbfPosition: Technical Trainer (Database Management)Tenure: 2 years contract - renewableWorking Location: Shah AlamWorking Hour: : 4:00pm - 2:00am or 8:00pm - 6:00amSalary: RM5000-RM 5500Job Responsibilities

• Partner with operations leaders to align business objectives and address skills gaps.
• Facilitate technical support training, including database management topics.
• Collaborate with Group Leads and Tech Leads for product support information sharing.
• Ensure new Analysts are oriented and engaged with our products and technologies.
• Coach analysts individually and in groups on case issues, providing feedback.
• Promote training programs and drive engagement with offshore teams.
• Review assessments to measure learning outcomes and analyst readiness.
• Work with other Technical Trainers on (geo)database interactions with ArcGIS Clients.
• Develop quarterly evaluations for technology-specific skills (Pro-Data, enterprise-data).
• Evaluate existing training materials with the Training Lead.
• Provide onboarding schedules as requested.
• Conduct call monitoring and mock calls as needed.
• Attend training sessions.
• Assist in projects assigned by management.
• Attend relevant meetings like leads, enablement, and training team meetings.

Job Requirement

• 2 to 3 years or more of technical role or technical training (educating).
• Having a Training background and experience will be an added advantage.
• Knowledge of ArcGIS Enterprise, ArcGIS Pro, RDBMS (Oracle, SQL Server, or PostgreSQL), SQL, and Python.
• Ability to work with a team in a constantly challenging and evolving environment.
• Ability to explain complex concepts, processes, and tasks in understandable terms.
• Able to work during the night shift working hours (Domestic hours) supporting stakeholders

Sub Specialization : Administration;Others
Type of Employment : Contract
Minimum Experience : Fresher
Work Location : Kuala Lumpur

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