Job Description

Summary:

Provide learning administrative services to support client learning and data management needs

Duties and Responsibilities include the following:

Perform data entry as it relates to learning administration Enter training data into learning management system (SuccessFactors) and manage requests using request management system (ServiceNow) Make certain client standard operating procedures, processes and service level agreements are maintained Identify and trouble shoot discrepancies and issues Escalate issues to Manager for resolution

Qualifications:

Entry level for bachelor's degree or 2 years of successful working experience in: - A learning organization - Training administration (preferred but not required) - Customer service Knowledge of and experience with learning management systems (preferred but not required) Experience in Microsoft Office suite Team-oriented but self-motivated and able to work with minimal supervision Demonstrated attention to detail, strong quality focus, and well organized Successful prioritization of work requirements and multitasking, as necessary Analytical and problem solving skills Client focused to build and maintain professional working relationships Ability to remain flexible and adaptable to constant change Effective oral and written communication skills with clients, leadership and team members

Job Requirements:

Good communication skills (English) Must be able to perform a dual role in data processing and technical helpdesk support Good experience on Microsoft Excel & other Microsoft applications Experience managing Learning Management System (LMS) would be an advantage. Experience in managing ticketing tools such as ServiceNow would be an advantage. Must be able to work on shift rotating. Fresh graduate is encouraged to apply.
Job Types: Full-time, Permanent

Pay: RM3,200.00 - RM3,400.00 per month

Benefits:

Additional leave Health insurance Maternity leave Opportunities for promotion Parental leave Work from home
Work Location: In person