Job Description

Mohon

Kelayakan

• Candidate must possess at least a Diploma in any field. SPM holder with relevant experience will be considered.
• Preferable with 1 year of working experience in the related field is required for this position.
• Possess strong time management skills and motivated to exceed expectations.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
• Excellent verbal and written communication skills in English & Bahasa Malaysia
• Willingness to work in rotating shifts, weekends, and public holidays
• Good understanding of electric vehicles

Tanggungjawab

• Working Days/Hours: Monday - Sunday, 5 days/week (including weekends & public holidays)
• Shift timing: (10am - 8pm )
• Provide excellent 1st level support experience to customers via all relevant communication channels - incoming & outgoing calls/ digital engagement (social media & electronic channel)
• Identify customer\'s needs, researching any existing issue in order to provide strategic solutions that will best address customer\'s needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with business partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
• Build sustainable relationships and engage customers by taking the extra mile.
• Any other duties and responsibilities that may be assigned to you by the management from time to time.

Manfaat

• Training Provided
• EPF & Socso
• Annual Leave

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