Job Description

At Easy Europe, we craft handmade journeys for travelers who expect the best. Our focus is on operational excellence, personalized service, and creating WOW moments.

We believe that travel changes lives -- and that every detail matters.

If you are passionate about delivering exceptional customer experiences with focus, responsibility, and excellence, you'll find your place with us.

Customer Consultation:
Understand client needs deeply through structured conversations and customized trip planning.

Sales Achievement:
Proactively close bookings while maintaining premium service standards; meet and exceed monthly and quarterly sales targets.

Operational Consistency:
Prepare accurate quotations, confirmations, and payment documents, ensuring full alignment with company process and service excellence.

Customer Experience Management:
Serve as the primary point of contact from inquiry to post-trip feedback, ensuring harmony throughout the customer journey.

Team Collaboration:
Coordinate effectively with Marketing, Operations, and procurement to ensure seamless handovers.

Continuous Improvement:
Identify opportunities to improve the customer experience, share feedback, and drive positive change internally.

We're Looking For Someone Who:

Has strong communication skills with customers -- clear and persuasive Is customer-centric and driven by the satisfaction of creating amazing experiences. Brings focus, consistency, and responsibility into every task. Thrives on achieving goals and maximizing performance with pride. Is analytical and thoughtful, balancing customer dreams with operational realities. Works well in structured environments with high personal standards. Is energized by making a meaningful impact on customers' lives (Significance strength). Can arrange and prioritize tasks logically to meet deadlines smoothly.
Why Join Easy Europe?

A customer-centric, structured, and achievement-driven environment. Clear career paths with recognition for true performance and impact. A passionate, focused team where consistency and excellence are respected and rewarded. Opportunities to grow your skills, sales achievements, and professional significance.
Work Benefits

1. Leave Entitlements

2. Medical Coverage

3. Staff Discounts

4. Team Bonding Activities

5. Company Events

6. Birthday Celebrations

7. Free Snacks & Pantry Access

8. Travel Opportunities

9. Supplier & Industry Events Opportunities

10. Monthly KPI Celebrations

11. Annual Company Retreat

12. Annual Performance Bonus

Job Type: Full-time

Pay: RM4,000.00 - RM5,500.00 per month

Benefits:

Opportunities for promotion Professional development
Application Question(s):

Can you work in office (located at Solaris Mont Kiara)? Do you posses own vehicle to commute for work?
Education:

Diploma/Advanced Diploma (Preferred)
Experience:

travel agency: 1 year (Preferred) customer service / customer support: 1 year (Preferred)
Language:

English (Preferred) Mandarin (Preferred) any dialect (Hokkien, Cantonese, Hakka etc) (Preferred)
Work Location: In person