Job Description

Description

• Conduct user research and interviews to gather customers pain points, evaluate the findings and produce customer-centric solutions.
• Work closely with squad members to develop personas by understanding business objectives and analysing the existing data.
• Architect UX flows, develop prototype and supportive documents to effectively communicate design approach.
• Conduct usability testing to validate the prototypes.
• Analyse and prepare report based on the findings and propose recommendations.
• Lead and guide UI team in bringing UX from all touchpoints to reality.

• Design innovative and user-centric product experience by aligning with business objectives. Unify the experience across all products and platforms.

Conduct interview, UX research to identify pain points and opportunity gaps.

Analyse the data, co-create the personas together with squad members.

Influence project feature prioritisation based on the research insights and business value.

Facilitate workshops to discover, ideate and prototype the user journey.

Design UX flow and prototypes. Be adventurous to challenge the traditional processes, propose the ideal and optimised user experience.

Conduct usability testing on prototypes, identify flaws in the design and modify accordingly. Iterate cycle until the solution is ready to be released in the market.

Present design decisions to stakeholders, articulate rationales persuasively to obtain approval.

Keep up to date with the UX trends, proactively knowledge sharing with the team.

Work collaboratively with UI Designer and developer to align overall user experience.

Able to juggle multiple projects concurrently.

Requirements

• Formal Education: Bachelor\xe2\x80\x99s Degree or above in digital design, Human Factors Interaction or equivalent.
• Professional Accreditation: Any related accreditation in UX research, Design Thinking or agile is advantageous but not compulsory.

Preferred level of Experience (by years/function/industry):

Min. 3 years of working experience in user experience design.

Min. 5 years of working experience in UI development for web and mobile platforms.

Have solid portfolio, proven and successful record of delivering end-to-end product design.

Leadership

Ability to advocate for ideal user experience and communicate its impact.

Strong problem solving and analytical skills.

Self-motivated, dedicated, organized and result-oriented, with an eye for detail.

Excellent communication skills in both written and oral. Ability to resolve conflicting requests and directions with constructive recommendations/solutions, weighing pros and cons in view of business goals and research findings.

Team management skills.

Business

Investigative, data-driven, always strive to think out of the box to approach challenges while balancing business needs.

Strong interpersonal and people skill to enable data gathering through UX research and also to collaborate in cross-functional settings.

Technical

Well versed in UX researches and possess practical experience.

Ability to facilitate workshop and manage group\xe2\x80\x99s dynamic.

Proven experience in UI/UX development for multi-platform.

Fluent in a broad range of design and prototyping tools such as Figma, Zeplin, Adobe Cloud etc.

Working experience in financial services, online payments or e-commerce is a plus.

Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards

RHB Bank