Job Description

Job Summary:Manage and leadAdmin, AKPK and Restructuring & Rescheduling (R&R) Collections team - to provide full support on all administrative functions at all times within the stipulated Turnaround Time (TAT).Description of Duties and ResponsibilitiesFinancial-Contribute to meet department financial KPI.Compliance-Ensure team members are in compliance with bank\xe2\x80\x99s internal policy at all times.-Ensure satisfactory rating on all audits.-Ensure strict adherence to all credit policies, procedures, BNM guidelines, compliance, information security, etc.-Ensure CSA and RRSA are completed and all control procedures in the RRSA/RCSA are strictly complied with.Processes-Oversight on COD Admin Team for key processes such as vendor bill processing, credit refund submissions to Finance, GL reconciliation, adjustments / maintenances, monthly write-off, retrieval of security envelopes for litigation review.-Oversight on AKPK & Internal R&R Team:Key Liaison with AKPK to ensure process is robust in payment monitoring, processing timelines, awareness of AKPK matrixes with opportunities for improvement to overall process.Monitor RPA for AKPK processes (Proposal, Disbursement, Tagging & Approval) on day- to-day operations, completion rate & share periodic updates on RPA effectivenessReview Internal R&R program with Business to ensure robustness & monitoring quality of application processing.- Monitor and ensure teams\xe2\x80\x99 TAT and KPIs are met within established timelines- Review processes in Department Process Manual (DOI) to ensure it\xe2\x80\x99s up to date.- Continuously seek alternatives in improving overall workflow.- Lead presentations during Collections Review for areas under purview (Admin/AKPK/R&R).Human Capital- Develop staff to a higher level of performance through personal coaching; appraisals and training.-Plan for continuity and succession of jobs by recognising and developing staff potentials.- Implement new initiatives to constantly improve Employee Satisfaction; maintain high morale of staff and retain good performers in the team.- Take on ad hoc projects and/or special tasks assigned by HOD.Skill Sets / Experiences:Able to lead and motivate team members to excel in performance.Possess strong communications and negotiation skills.Possess good interpersonal and people management skills.Possess strong process and workflow management skills.Resolve issues and manage expectation.Hands-on experience in Collections Processes which includes administrative support for Restructuring (Internal R&R & AKPK) and Admin Support.Well versed in industry\xe2\x80\x99s best collection practices especially digitization to continuously improve.Practical knowledge and general experience on collections and recovery systemPossess sound understanding of all key aspects of risk management in Collections.Qualifications5 to 8 years of working experience in Collections related industry.Good technical, communication and inter-personal skills.Positive attitude together with initiative; and able to work independentlyGood knowledge of Microsoft Words, Excel and Power Point

OCBC Bank