Up To Rm 3700] Chinese Speaking Customer Service Representative For Telco Company (pj)
Petaling Jaya, Selangor, Malaysia
Job Description
MohonKelayakan
- Minimum SPM level or above
- Fresh graduates / entry level applicants are encouraged to apply
- Fluent in Mandarin (Speak and Listen)
- Knowledge of English is an added advantage
- Able to work independently with minimum supervisory
- Strong work ethic and a can-do attitude
- Willing to commit on 5 days work per week (with 2 rotational offday)
- Willing to work at 7am - 3am rotational shift (9 hours work with 1 hour break included per day)
- Able to work in Petaling Jaya (fully on-site)
- Preferable to start working on 12 August 2024onward
- Handling daily inbound calls, email, chat to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company\'s services
- Maintain deep understand of standard operating procedures (SOP) to ensure highest and most accurate form of support
- Handling multiple chat with multiple issue at the same time
- Troubleshoot technical problems of telecommunication services
- Provide primary technical advice to customers with practical information and tools
- Work in a team to achieve the required KPI elements SLA
- 12 days of Annual Leave and 14 days of Medical Leave
- 1 month training with salary provided
- Comfortable work environment
- Facilities: Pantry, Rest & Relax Zone
- FREE Scheduled shutter van provided (Office - LRT - Office)
Maukerja
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Job Detail
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Job IdJD1053771
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:3700 per month
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Employment StatusPermanent
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Job LocationPetaling Jaya, Selangor, Malaysia
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EducationNot mentioned