Job Description

Job Responsibility Managing the daily operation of the call center to meet sales targets and in line with the Company\'s objectives and strategies: Create procedures/policies for sales team to ensure target achievement; Setting team s KPIs to reach Company s targets; Create appropriate call scripts/sales promotions to attract customers; Analyzing sales data to improve processes and ensure resources are properly allocated, maximize efficiency and customer satisfaction; Monitoring random calls to improve quality, minimize errors and track operation performance; Ensuring all relevant communications and data are updated and recorded; Reviewing the performance of staff, identifying coaching needs and planning coaching sessions Handling the most complex customer complaints or enquiries; Supporting subordinates to solve difficult issues and giving suitable directions; Proposing staff changes in assigned areas, including the hiring, promotion, demotion, and vacations, leaves of absence and release of staff; Evaluating staffs on KPIs in end year and creating new KPIs for next year; Preparing reports on sales daily Motivating and retaining staff Required knowledge: Job Requirements Familiar with Nutra products is a plus Experience in inbound and outbound sales Ability to quickly apply different and dynamic sales strategies to increase Have an entrepreneur mindset and strong problem-solving skill Training team, excellence at sales closing skills, objection handling (conversion) Fluent in English Required education background and experience: Bachelor Degree or equivalent. At least 3-4 years experience of Call Center in which 3 year at least experience in managing a call center scale of at least 50-60 people with proven records. Experience of working for a Multinational company is an advantage. Job Benifits Training Provided EPF & Socso Annual Leave

foundit