Job Description

Mohon

Kelayakan

• Minimum education: Diploma.
• 1-2 years working within a customer support department.
• Excellent communication skills (written and verbal).
• Tech savvy in computer skills (Microsoft Office - word, excel, powerpoint, Facebook Ads Manager).
• Able to speak, listen and write ordinary Mandarin, English, BM
• \xe6\x9c\x80\xe4\xbd\x8e\xe5\xad\xa6\xe5\x8e\x86\xef\xbc\x9aDiploma
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• \xe4\xbc\x98\xe7\xa7\x80\xe7\x9a\x84\xe6\xb2\x9f\xe9\x80\x9a\xe8\x83\xbd\xe5\x8a\x9b\xef\xbc\x88\xe4\xb9\xa6\xe9\x9d\xa2\xe5\x92\x8c\xe5\x8f\xa3\xe5\xa4\xb4\xe8\xa1\xa8\xe8\xbe\xbe\xef\xbc\x89
• \xe4\xbc\x9a\xe4\xbd\xbf\xe7\x94\xa8 Microsoft Office-Word, Excel, PowerPoint
• \xe8\x83\xbd\xe5\xa4\x9f\xe8\xaf\xb4\xe5\x90\xac\xe5\x86\x99\xe6\x99\xae\xe9\x80\x9a\xe4\xb8\xad\xe6\x96\x87\xef\xbc\x8c\xe8\x8b\xb1\xe6\x96\x87\xef\xbc\x8c\xe9\xa9\xac\xe6\x9d\xa5\xe6\x96\x87
• \xe6\xad\xa4\xe5\xb7\xa5\xe4\xbd\x9c\xe5\x8f\xaa\xe5\xbc\x80\xe6\x94\xbe\xe7\xbb\x99\xe5\xa5\xb3\xe7\x94\x9f

Tanggungjawab

Job Scope / Responsibilities :

• Act as liaison to operations teams for customer issues
• Understand customer enquiries and respond via applicable channels, email, chat and call backs
• Understand customer enquiries and ensure they are answered or routed through appropriate support channel
• Respond to support calls which include problem identification, escalation, and resolution of product issues
• To be constantly guided by company\'s service standards
• Follow communication procedures, guidelines and policies
• Identify usability errors/ bugs and guide customers to trouble shoot & problem solving

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• \xe4\xb8\x8d\xe6\x96\xad\xe9\x81\xb5\xe5\xbe\xaa\xe5\x85\xac\xe5\x8f\xb8\xe7\x9a\x84\xe6\x9c\x8d\xe5\x8a\xa1\xe6\xa0\x87\xe5\x87\x86

• \xe9\x81\xb5\xe5\xae\x88\xe4\xba\xa4\xe6\xb5\x81\xe7\xa8\x8b\xe5\xba\x8f\xef\xbc\x8c\xe6\x8c\x87\xe5\x8d\x97\xe5\x92\x8c\xe6\x94\xbf\xe7\xad\x96

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Manfaat

Benefits

• Training Provided
• EPF & Socso
• Annual Leave

Working Details

• Monday - Friday Working Days
• Training Provided
• Based on normal office hours (9.30am-6pm)
• \xe4\xba\x94\xe4\xb8\xaa\xe5\xb7\xa5\xe4\xbd\x9c\xe6\x97\xa5
• \xe5\x86\x85\xe9\x83\xa8\xe5\x9f\xb9\xe8\xae\xad
• \xe4\xbe\x9d\xe6\x8d\xae\xe6\x99\xae\xe9\x80\x9a\xe5\x8a\x9e\xe5\x85\xac\xe6\x97\xb6\xe9\x97\xb4

Remarks

• If you have Facebook Digital Marketing Knowledge and Skill will be given priority
• \xe6\x9c\xac\xe8\xba\xab\xe6\x9c\x89 Facebook Digital Marketing Knowledge \xe5\x92\x8c Skill \xe4\xbc\x9a\xe4\xbc\x98\xe5\x85\x88\xe8\x80\x83\xe8\x99\x91

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