Job Description

• Bachelor\'s degree in computer science, cyber security or a related discipline or equivalent work experience.
• 4-6 years working experience in networking and security related field.
• Experience in troubleshooting and analyzing security products issues.
• Obtained security industry and vendor certifications preferred.
• Experience in Technical Assistance Center (TAC) case support is an added advantage.
• Confident, articulative, and professional in verbal and written skills.
• Positive, communicative, and customer-oriented attitude.
• Exhibit strong customer facing skills while under pressure with the ability to react, adapt, and respond professionally to complex and emotional situations.
• Adhere to case management best practices and look for new ways to improve the quality and integrity of case data/documentation.
• Strong organizational and time management skills.
• Quick learner.
• Must have the flexibility to work extended hours, during public holiday, and weekend as needed.

• Support post-sales request from the Company\'s APAC customers.
• Perform testing and reproduction as required to isolate, identify, and resolve customer\'s issue.
• Manage technical escalation to principal vendor.
• Manage customer\'s escalation and expectation.
• Keep assigned cases properly documented and up to date.
• Keep up to date with the latest technology, product, and technical knowledge.
• Being the subject-Matter-Expert (SME) for assigned products.
• Share knowledge, idea, and experience with the team and contribute to the knowledge base.
• Carry out standby duty rotations, on-call operation support as scheduled.
• Perform any other duties as assigned accordingly by the superior.

• Flexible Working Hours
• EPF & Socso
• Annual Leave
• Hybrid Jobs

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