Up To Rm8500| Mandarin Speaking Technical Support Engineer@ Pj| Hybrid Jobs|

Petaling Jaya, Selangor, Malaysia

Job Description


  • Bachelor\'s degree in computer science, cyber security or a related discipline or equivalent work experience.
  • 4-6 years working experience in networking and security related field.
  • Experience in troubleshooting and analyzing security products issues.
  • Obtained security industry and vendor certifications preferred.
  • Experience in Technical Assistance Center (TAC) case support is an added advantage.
  • Confident, articulative, and professional in verbal and written skills.
  • Positive, communicative, and customer-oriented attitude.
  • Exhibit strong customer facing skills while under pressure with the ability to react, adapt, and respond professionally to complex and emotional situations.
  • Adhere to case management best practices and look for new ways to improve the quality and integrity of case data/documentation.
  • Strong organizational and time management skills.
  • Quick learner.
  • Must have the flexibility to work extended hours, during public holiday, and weekend as needed.
Responsibilities
  • Support post-sales request from the Company\'s APAC customers.
  • Perform testing and reproduction as required to isolate, identify, and resolve customer\'s issue.
  • Manage technical escalation to principal vendor.
  • Manage customer\'s escalation and expectation.
  • Keep assigned cases properly documented and up to date.
  • Keep up to date with the latest technology, product, and technical knowledge.
  • Being the subject-Matter-Expert (SME) for assigned products.
  • Share knowledge, idea, and experience with the team and contribute to the knowledge base.
  • Carry out standby duty rotations, on-call operation support as scheduled.
  • Perform any other duties as assigned accordingly by the superior.
Benefits
  • Flexible Working Hours
  • EPF & Socso
  • Annual Leave
  • Hybrid Jobs

Ricebowl

Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Job Detail

  • Job Id
    JD969339
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    8500 per month
  • Employment Status
    Permanent
  • Job Location
    Petaling Jaya, Selangor, Malaysia
  • Education
    Not mentioned