Verification Specialist L Office Hours L Kelana Jaya L Contract (renewable)
Kuala Lumpur, Malaysia
Job Description
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Posting on behalf of client: Our client is an employment background screening company. Responsibilities Main responsibilities: Performed outbound call and email verification on background screening of candidates for all clients
- Reporting to Assistant Manager (In-House Team)
- Accountable for own work report output and quality of work
- To achieve the KPI assigned in order to measure the quality of performance
- To ensure phone (outbound call) and email verifications are completed before the deadlines
- To ensure that queries are responded to within our agreed response time
- To ensure the best Customer Experience is given to all customers
- To handle verification across different platforms, including Telephony & Email
- Be passionate about being the best and what to achieve targets
- 1 to 2 years\xe2\x80\x99 of experience in customer service / contact centre
- Comfortable working in a contact centre working environment
- Target oriented and able to demonstrate the ability to work in a KPI based workplace
- Structured and follow SOPs
- Excellent Communicator (Especially English \xe2\x80\x93 Both Written and Spoken) (Having the ability to speak other foreign language will be an added advantages)
- Fast Typing Skill (within 50-60 WPM)
- Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)
- How will candidate travel to work?
- Diploma/Advanced Diploma (Preferred)
- Call Center: 1 year (Preferred)
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Job Detail
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Job IdJD923540
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned