Job Description

Responsibilities

Answer and triage phone calls from clients.
Check-in clients according to appointment
Monitor client flow from check-in to discharge
Manage client\'s ward visits
Provide clear and accurate dosing instruction to clients on medicines prescribed by Veterinarians.
Manage medicine refill requested by client, always refer to Veterinarian for permission to refill.
Coordinate with veterinary nurse for clinic\'s order on a weekly basis, keep record and follow-up on pending items.
Purchase clinic and ward consumables, ordering uniforms and domestic items
Manage and properly store in-patient property for easy retrieval
Coordinate clinic\'s waste and sharp disposal with veterinary nurse, and ensuring practice compliance with waste and sharp items disposal regulations
Arrange the entire schedule of appointments (outpatient, inpatient, surgical, pet transportation) for each day.
Manage and prepare invoices, update the cash register and get ready the important assignments for the next day.
Manage the Medical Suite system
Work patiently with distressed, frustrated or disgruntled clients.
Requirements

Diploma in Animal Health and Production or Certificate in Veterinary Nursing
STPM holders may be considered
Experience working with animal is beneficial
Effective communication skills
Sound judgment and discretion when handling confidential information and documents
Good communication skills
Love, patience and compassion for animals
Ability to handle and interact with animals
Organizational skills
Manual dexterity
Vet Partners is a group of veterinarians determined to improve the health and well-being of all companion animals. Our team is made up of passionate, skilled and enormously dedicated veterinarians and veterinary paraprofessionals who are committed to animal healthcare through advocating responsible pet ownership and supporting animal welfare programmers

Our first veterinary clinic has grown by leaps and bounds since it\'s launching in 2004. Since then, we have introduced various facilities and services current with international standards of practice. Today, our group runs 16 veterinary clinics and 2 well-equipped referral medical centres in the state of Johor.

We equip our veterinary professionals with the most recent knowledge and skills in pet care by offering them adequate opportunity for training and learning. Over the past years, we have been sending our veterinarians to receive continuing education locally as well as abroad in USA, New Zealand, Australia, China, Taiwan, Hong Kong, United Kingdom and South Africa.

Our definition of quality pet care is a combined result of good preventive health care such as vaccination, dental & oral hygiene, proper nutrition, parasite control, behaviour management, regular grooming, and annual health examination; and capable corrective care which includes surgery, physiotherapy, internal medicine, traditional chinese medicine; both preventive care and corrective care are working hand-in hand to provide comprehensive quality pet care.
STPM / A Level or Equivalent