Job Description

The Operational Risk Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• Independently assess' risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Governance and oversight may include (not limited to) technology operational risk, risk for example.
• Serves as a subject matter expert for Issues Management (KPI/KRI/Corrective Action Plans)
• Resolves transactional level escalations coming from the vendor or internal partners
• Analyzes a multitude of scorecards/performance management tools in an attempt to mitigate exposure (risk/financial/regulatory)
• Monitors goals are met through performance, risk and relationship oversight of our extended supply chain
• Collaborates to resolve any issues which fall within the terms of the contract.
• Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years experience navigating and networking across an enterprise utilizing internal and external resources

Education:

• Bachelor's/University degree, Master's degree preferred

TTS O&T Risk & Controls is a driving factor in delivering value to our organization, our businesses, regulators and stakeholders. The TTS Operations Risk & Controls Transformation Team will be instrumental in defining, improving and delivering on changes to our Risk and Control Operating model. The Team will lead key Global Reengineering Initiatives, driving the development of strategies to reduce Operational Risk across TTS Operations and be accountable for material and measurable progress in risk reduction. They will also engage with multiple Risk Management Committees and will be expected to act as a trusted advisor to TTS O&T Leadership.

Key Responsibilities:

• Strategy & Transformation

• Serving as a TTS Operations Risk & Control Lead for Consent Order work, including driving all changes needed to reach Target State within the Risk & Controls organization and coordinating the same with Operations partners.
• Providing oversight of Operational de-risking programs, including maintaining proactive communication with Senior Management concerning the overall plan and execution, as well as participating in book of work prioritization and business reviews with strategic partners in the Chief Administration Office, ICG Transformation Office, ICG O&T Transformation Teams, TTS Front Office Transformation Teams, as well as the Lines of Defense.
• Identifying and leveraging the existing teams to execute on transformation initiatives. Ensuring their alignment to workstreams and workstream leads, identify gaps, assess Operational impacts and identify appropriate resourcing requirements to ICG O&T Leadership.
• Coordinating with other existing related bodies of work, e.g. Business Simplification, Critical Business Services, Operational Resilience, Data simplification.
• Effectively engaging the firm's lines of defense, as well as partnering with Operations and Technology teams.
• Demonstrating thought leadership in presentations to Senior Leadership forums.
• Governance

• Serving as a lead TTS O&T Risk and Control representatives on various Risk Management Committees, accountable for driving effective governance and issue escalation.
• Engaging regulatory bodies to provide progress reporting on transformation efforts as well update on the overall Risk & Control environment as required.
• Risk and Control Reengineering

• Driving improvements to the Near Miss and Loss Escalation Process, ensuring key risks and issues are captured and escalated to Senior Management in timely manner.
• Standardizing and improving our Risk Framework across business lines in Operations.
• Partnering with key leads in Operations to analyze and revise risk appetite statements.
• Define appetite goals and plans for various Key Risks by function and geography.
• Qualifications

• Strong background in Operations, Technology process design and re-engineering, improvement methodologies and transactional processing risk management. TTS Operations and Technology experience preferred.
• Relevant experience in managing large complex cross-organization programs.
• Strong program management discipline and experience in one or several of business sectors and global functions.
• Strong leadership skills and exemplary values role model, with a proven track record in driving positive and sustained change.
• Ability to lead by example, strong influential and interpersonal skills, used to deliver results and push the organization agenda in a complex environment.
• Strong ability to engage at the senior management level and demonstrated communication experience at different levels of organization.
• Experienced in driving change in a multi-country or global scope, ability to manage cultural differences and champion diversity.

Job Family Group: Risk Management



Job Family: Operational Risk



Time Type: Full time



Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

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