Job Description

ABOUT US

The ShopBack Group is Asia-Pacific\'s leading shopping, rewards, and payments platform, serving over 40 million shoppers across ten markets.

Driven by the vision to become the world\'s most rewarding way to shop, ShopBack is dedicated to saving members money and time, while delivering delightful experiences with every purchase. The platform also enables merchants and brands to engage with their members in a cost-effective manner.

Founded in 2014, ShopBack now powers over US$3.7 billion in annual sales for over 15,000 online and in-store partners, with over half a million transactions happening via the platform daily. In 2022, ShopBack expanded its offerings into the realm of financial services with the launch of ShopBack Pay and PayLater - providing members with responsible and convenient payment options at checkout, while empowering partners with more ways to engage potential customers.

The Voucher operations team is responsible for ensuring end-to-end execution and maintenance of Vouchers and Gift cards inventory. As a Voucher Operations, you will operate in a country scope, manage the creation and maintenance of digital voucher inventory and execute its subsequent offers. You will also be responsible for supporting business requirements with demand planning, customer experience management, and building SOPs for the improvement of business processes.

Responsibilities

• Constantly seek to improve and streamline operational processes.
• Create and execute processes to set up vouchers.
• Ensure a high degree of due diligence in checking legitimacy vouchers.
• Making sure that the terms and conditions for vouchers are updated in the system. The message must be clear and concise.
• Showcase ownership towards the voucher business by ensuring replenishment of such vouchers.
• Recommend and execute ideas with the Business team to maximize vouchers.
• Share ideas and work with product teams on potential areas to improve operational efficiency.
• Work with the Customer service team to understand customer pain points and work towards a resolution.
• Work with the marketing team to promote vouchers with the objective to increase order purchases.
• Work with the graphics team to design images best suited to promote vouchers

• Fresh grads may apply.
• Process-oriented mindset and passionate about optimization and automation.
• Meticulous and has a keen eye for attention to detail
• Ability to interface & communicate with stakeholders and Merchants teams.
• Self-driven. Ability to prioritize and work under tight deadlines
• Experience or interest in learning how to market a product
• High drive and ownership on process improvements.
• Strong entrepreneurial spirit and eager to join the e-commerce industry.
• Strong excel analytics skills. Ability to analyze data and present data with stakeholders.

ShopBack