Job Description

Mohon

Kelayakan

• Converse and write fluently in Mandarin and Cantonese (read, speak, type) is a must.
• Basic proficiency in English is acceptable
• Fresh graduates with no prior experience are encouraged to apply!!
• Willing to commit working on 5 days per week 24 hours rotational shifts (9 working hours including 1 hour break) including on public holiday and weekends
• Positive attitude with good communication skills in delivering professional customer service.
• Willing to work based in Petaling Jaya, Selangor
• Able to start working on the following date: 26 July 2023
• Shortlisted candidate is required to come back to the Ara Damansara office twice. (1st time for Device Collection || 2nd time for Mock Call Certification), Mock Call Certification is the certification that happens after the candidate is towards the end of the training, where he/she has to pass to be sent to production. (Conducted after 3-4 weeks upon the completion of the training, applicable for WFH only*)

Tanggungjawab

• Able to handle all inbound calls from customers about the company\'s product and services
• Help customer resolves any issues or complaints regarding the company\'s product and services with high level of customer service
• Assist the customers in solving their problems to ensure customer\'s satisfaction with providing professional customer support
• Provide feedback on efficiency of whole customer support experience to manager and relevant departments

Manfaat

• Monthly salary: RM 3000+ up to RM 300 KPI allowance + RM 700 night shift allowance.
• Other benefits: EPF + SOCSO, 12 days Annual Leaves, 14 days Medical Leaves
• Opportunities for career advancement within the company
• Variety of facilities in company (pool, gym, rest zone and cafeteria)
• Free shuttle van service is provided from LRT Station.
• 1 month of training with basic salary will be provided

Manfaat tambahan

• Training Provided
• Allowance Provided
• 5 Working Days

Soal Jawab Jawatan

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