Job Description

About the Company:

Tribe partners with globally recognized digital entertainment brands to deliver exceptional user experiences. We are expanding our virtual support team and are looking for talented individuals to join us. This is a unique opportunity to contribute to a leading mobile gaming platform while building a rewarding career from your own home.

Position Overview:

We are seeking a dedicated Customer Support Specialist to provide high-quality assistance to our user community. In this role, you will be the frontline representative, handling customer inquiries primarily through live chat and email. The ideal candidate will be a communicative problem-solver, passionate about helping others and adept at managing multiple digital tasks efficiently.

Key Responsibilities:

Serve as the primary point of contact, addressing customer questions and resolving issues through digital channels. Deliver precise and friendly support, ensuring customer satisfaction with every interaction. Efficiently manage and prioritize multiple conversations across different systems. Utilize provided knowledge bases and guidelines to offer accurate and timely solutions. Uphold the company's service standards and contribute to a positive brand image.

Candidate Requirements:

Professional fluency in both

Mandarin

and

English

(verbal and written) is mandatory. Selected candidates will undergo a language proficiency evaluation. A minimum of one (1) year of professional experience in a customer-facing support role. Demonstrable experience with live chat and email support systems is a prerequisite. Technical competence with standard office software and the ability to work across several applications at once. A high school diploma or its equivalent is required.

What We Provide:

A monthly basic salary of

RM 3,000

. A permanent

remote work

setup. A comprehensive, paid training program to ensure your success. A clear path for career growth, with a strong internal promotion policy.

Application Process:

If your qualifications and aspirations align with this role, we invite you to apply. Please submit your updated resume via WhatsApp to +60 1126210351 (Jeselyn) for immediate consideration. Shortlisted candidates will be contacted to schedule a virtual interview.

Job Type:

Full-time

Salary:

RM3,000.00 per month

Job Type: Full-time

Pay: RM3,000.00 per month

Benefits:

Professional development Work from home
Application Question(s):

Can you attend an interview on either Tuesday or Thursday, anytime between 2:00 PM and 3:30 PM? Are you agreeable to a monthly salary of RM3,000? Can you commit to rotational shift which may include midnight and weekend schedules? Do you have prior experience working in customer service or call center environments? Can you start immediately?
Work Location: In person