Job Description

s:

Respond to live chats professionally and answer customers' enquiries Acquire detailed knowledge and understand the operation to resolve customer issue and promote good customer experience. Handle customer complaints, to provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Support any other ad hoc or administrative duties as assigned related to customer service from time to time. Ensure customer satisfaction and provide professional customer support.

Requirements:

Minimum of 1-year experience in any customer service industry, preferably live chat in BPO company. Able to work in fast paced environment, independent, customer focused, result oriented & disciplined. Ability to multi-task, prioritize, and manage time effectively. Creative thinking and problem-solving skill. Agree to sign a confidentiality agreement to protect customer and company benefits. Equipped with a stable internet connection with a minimum speed of 10mbps speed as this is a work from home position. Ability to read and write in

English, Bahasa Malaysia and Mandarin.

Able to work on 24/7 rotating shifts, during weekends and public holidays.
Shift working hours (Monthly rotation):

6:00am - 3:00pm 11:00am - 8:00pm 2:00pm - 11:00pm 6:00pm - 3:00am 9:00pm - 6:00am

What you will gain:

A platform to grow and learn, to demonstrate your skill and talent Be a part of a people focused company Chance to participate in multiple learning and development program Career path to grow each employee to future leader Work from home full-time
Job Type: Contract
Contract length: 6 months

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

Professional development * Work from home