Job Description

Company OverviewAt Motorola Solutions, we\'re guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We\'re solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That\'s mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We\'re solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that\'s critical to connect those in need with those who can help. The work we do here matters.Department Overview Our IT organization has a critical role in driving extraordinary business results. Through a strong partnership with other areas of our business, we bring innovative thinking to every conversation and deliver with integrity. We\xe2\x80\x99re looking for people who bring great ideas and who make our partners\xe2\x80\x99 ideas better. Intellectually curious advisors (not order takers) who focus on outcomes to creatively solve business problems. People who not only embrace change, but who accelerate it.The Workplace Technologies Google Support Lead position is a full-time employment opportunity within Motorola Solutions. The Workplace team is responsible for the full strategy, architecture, development, deployment, and support for tools that enable Motorola Solutions\xe2\x80\x99 employees to connect, communicate and collaborate more effectively \xe2\x80\x93 to act more quickly as business environments change \xe2\x80\x93 while ensuring we maintain our strong and vibrant culture. The Support Lead is responsible for regional & global employee engagement across all Workplace Technologies products (such as Google Workspace) and would be responsible for providing insightful advice and friendly, hands-on technical support to all employees.Scope of Responsibilities / ExpectationsProvide advanced support to Service Desk by responding to tickets related to Workplace applications, including G-Suite Google apps, Chromebox maintenance, and LumApps Social Intranet.Monitor health of Google Apps availability and coordinate the recovery with Google in case of an outage.On board and off board users with Google AppsUnderstand and troubleshoot the integrations with Google Apps by engaging the right subject matter experts.Provide Google Apps support in online community tools.Research creative ways to use Google Apps for various use cases.Become part of a TechStop and offer \xe2\x80\x9cwalk-in\xe2\x80\x9d help to anyone.Develop Google Apps programming skills and assist a DevOps team to business build cool new productivity applications.Educate your team members about products, while independently keeping your own technical know-how up to date.Willing to take up different roles, tasks and lead in any team\xe2\x80\x99s project or initiatives.Responsible for coordinating and managing broadcast hardware for remote and in-person Townhall events in Penang.Supports Conference Room Chromebox hardware, offering global & regional support, and on-site support in Penang.Desired Background/Knowledge/SkillsUnderstanding of Google Apps.Preferred with Certification in G Suite Administration but not mandatory.Understanding of Chromebox Functionalities, Setup and Support.Experience in managing Intranet Portal for the Internal Employees.Passionate about improving the end-user experience and end-user productivity.Ability to maintain composure and customer focus while troubleshooting and solving technical issues.Proactive approach and enthusiasm for problem identification and solving.Self-guided and able to develop expertise in an area through various channels \xe2\x80\x93 read, take classes, network.Operational excellence with knowledge of ITIL practicesSome programming knowledge, especially in Google Scripts and/or python desirable.Able to understand technology \xe2\x80\x93 architecture, design and interdependenciesAbility to suggest creative solutions.Experience and \xe2\x80\x9cCan-Do\xe2\x80\x9d mind-set to conduct an Orientation, Workshop and Support Booth for Employees across the sites and region.#LI-TK1Basic RequirementsBachelor\xe2\x80\x99s degree in Computer Science, Computer Engineering or a related fieldFamiliarity with Google WorkspaceTravel Requirements Under 10%Relocation Provided NonePosition Type ExperiencedReferral Payment Plan YesEEO StatementMotorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you\xe2\x80\x99d like to join our team but feel that you don\xe2\x80\x99t quite meet all of the preferred skills, we\xe2\x80\x99d still love to hear why you think you\xe2\x80\x99d be a great addition to our team.We\xe2\x80\x99re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email .

Motorola Solutions