Job Description

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The Access & Onboarding Coordinator is a key member of the IT operations team, responsible for managing access provisioning, account creation, and onboarding support for external consultants and new hires. The role ensures that all employees are equipped with the right access, tools, and systems to perform effectively

• Create and manage accounts for external consultants and employees.
• Raise and track service requests/tickets for access provisioning and issue resolution.
• Partner with Group Office, Line Managers, and Sourcing teams to validate approvals and requirements.
• Oversee onboarding processes to ensure all hires are operational from day one
• Maintain accurate documentation and compliance records for all access-related activities.
• Recommend and implement process improvements to enhance efficiency and reduce delays

Qualifications:

• Degree/Diploma in IT, Business Administration, or related field.
• Minimum 2 years' experience in IT access management, or onboarding support.
• Familiarity with ITSM tools (ServiceNow, JIRA, etc.) preferred.
• Strong stakeholder management and cross-team coordination skills.
• Highly organised, detail-oriented, and able to manage multiple tasks.
• Strong ownership and accountability.
• Collaborative and customer-focused mindset.
• Proactive problem-solving skills.

Beyondsoft (Malaysia) Sdn. Bhd. is committed to being an equal opportunity employer and provides equal employment opportunities to all employees and applicants. We strive to cultivate a workplace that celebrates diversity and inclusion, where individuals of all backgrounds--regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, or any other distinguishing trait--can succeed and thrive. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, national origin, disability status, genetics, sexual orientation, gender identity, or expression. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the entire employee lifecycle. We are focused on creating an environment where everyone can reach their full potential.
Employment offers from Beyondsoft (Malaysia) Sdn. Bhd. are contingent upon the successful completion of any required pre-employment processes, in line with applicable laws and regulations. Beyondsoft (Malaysia) Sdn. Bhd. does not ask for any recruitment fees, nor does it request any unauthorized payments from candidates as part of the hiring process.
About Us:
Beyondsoft (listed by the Shenzhen Stock Exchange, stock code 002649) is a global provider of IT consulting, product and solution services. Relying on strong R&D and innovation capabilities, the company widely adopts emerging technologies based on big data and mobile internet, including big data management platform, enterprise risk warning and public opinion monitoring system, AI-based intelligent operation and maintenance service, and intelligent automated test products. And a wide range of products and solutions, including internationally authoritative software testing qualification training, for a wide range of services in the fields of high technology, internet, finance, retail, logistics, energy, manufacturing, and medical.
For more information, please visit www.beyondsoft.com

Skills Required