Job Description

Responsible for the day-to-day platform management to ensure optimal performance across all platforms. Support campaigns across all platforms in alignment with the brand's overall business objectives, including profit margin. Plan and execute affiliate marketing to drive brand awareness and revenue while maintaining healthy and sustainable profit margins. Oversee the execution of livestream sessions to ensure operational excellence. Responsible for overseeing and assisting in managing product listings to ensure accurate product information, pricing, and inventory levels across all platforms. Oversee order management to ensure timely order fulfilment and assist when necessary. Oversee and assist in handling customer enquiries and reviews to enhance customer satisfaction and foster long term customer royalty. Conduct weekly and monthly analysis and reporting on performance data to identify trends, gaps, and opportunities. Propose actionable improvement plans based on data insights to enhance performance. Coordinate with both internal and external cross-functional teams to ensure seamless execution of strategies. Contribute to the activation of brand content and presence across all platforms. Collaborate in the creation and execution of dynamic social media content in alignment with the brand's marketing goals. Assist in the implementation of customer retention strategies to drive repeat purchases and foster long-term customer loyalty. Research and analyse consumer behaviour, market trends, and competitor landscape to identify growth opportunities and translate insights into key actions. To assist superior and take up ad-hoc tasks assigned by management from time to time.
Job Types: Full-time, Permanent

Pay: RM5,000.00 - RM10,000.00 per month

Benefits:

Additional leave Opportunities for promotion Professional development
Ability to commute/relocate:

Seri Kembangan: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

What is your expected salary? (RM) How long your notice period with your current company? If still working
Experience:

E-commerce: 5 years (Preferred)
Work Location: In person