Job Description

ADMIN (AGENCY DEPARTMENT) - OFFICE HOUR/IMMEDIATE HIRING

• Location: Jalan Ampang (nearby LRT Jelatek)
• Basic Salary: RM 2,300 + OT (if needed)
• Can start immediately: Immediately (November 2023)
• Working Hour: 8.30 am - 5.30 pm
• Working Days: Monday - Friday
• Able to work for 6 months contract first (renewable subject to management)

REQUIREMENTS

• Minimun Bachelor degree above in Human Resource/ Information Technology or equivalent
• Good communication skills with the ability to interact with individuals at all levels.
• Training will be provided; fast learner
• Malaysian only with Age limit : official 20 - 38 years old
• Able to start work immediately - November 2023

JOB DESCRIPTIONS 1) MPOS System

• Ensure continuous improvement of MPOS application through enhancements based on feedback from agents and users.
• Liaise with the IT department and follow up with agents regarding MPOS app problems or bugs.
• Update MPOS EPAY Payment Pending Cases and request refunds/transfers from agents regarding e-Payments.
• Update event notifications for version updates, downtime of MPOS, E-pay, etc.
• Provide technical and functional support.
• Monitor and respond promptly to requests received through the helpdesk.
• Attend to users on issues encountered, escalate issues, when necessary, update users on status, and close tickets when issues are resolved.
• Manage configurations, utilities, software default settings, etc., for new users.
• Report issues to the MPOS app developer for escalation.

2) Agent movement: resignation, branch transfer, agent/ agency transfer, reinstatement and registration

• Ensure all registrations, movements, terminations, and resignations are updated in the system.
• Maintain and update the received applications in the master listing.

3) Daily reports and letters

• Ensure collection of batch letters for change of servicing and reinstatement.
• Compile letters with the "Bulk Mailing Insertion Request Form" by batch.

4) Agency office maintenance (AOM)

• Ensure compliance with AOM guidelines.
• Process AOM payment monthly and submit to Agency Compensation before the deadline.

5) Persistency Ratio (PR) Manual Adjustments

• Ensure all PR Manual Adjustment applications meet the targeted accuracy.
• Update the listing of received PR Manual Adjustment forms.
• Assist inquiries from agents and other relevant parties regarding PR Manual Adjustment.

Interested to apply? You may apply online or send resume to HR at 014-527 6080 (whatsApp to apply) Job Type: Contract Salary: RM2,300.00 per month Benefits:

• Health insurance
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor\'s (Preferred)

Ability to Commute:

• Jalan Ampang (Required)