Admin Assistant(claim Processing)
Mid Valley City, Kuala Lumpur, Malaysia
Job Description
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- Receive, review, and process customer and retail partner claims related to product defects, incorrect shipments, transit damage, or missing items.
- Communicate with stores, warehouses, logistics partners, and customer service teams to verify and resolve claims.
- Assess eligibility of claims based on internal policies, product warranty terms, and supporting documentation.
- Input and track claim data in ERP or claims management systems Coordinate with Quality Assurance and Product teams to report recurring issues or product feedback.
- Follow up on open claims and ensure timely resolution and communication with stakeholders.
- Issue credit notes, replacements, or coordinate returns as needed.
- Maintain reports on claim frequency, resolution turnaround time, and root causes to support process improvements.
- Diploma or Bachelor's degree in Business Administration, Supply Chain, or related field preferred.
- 1-3 years of experience in claims processing, logistics coordination, or customer service in retail or consumer products.
- Familiarity with retail operations, product lifecycles, and shipping logistics.
Skills Required
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Job Detail
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Job IdJD1246971
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:RM 3,500-4,500 per month
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Employment StatusPermanent
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Job LocationMid Valley City, Kuala Lumpur, Malaysia
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EducationNot mentioned