Job Description

About the job Admin Officer

Job Responsibilities

• Prepare report, payment, letter issuance and administration documentation of all clients.
• Ensure reasonable accuracy of data in reports submitted to internal and external client.
• Ensure timeliness of report submission for daily, weekly, monthly, quarterly, and yearly reports as promised to client.
• Assist Executive to reduce the error and minimize the differences especially in payment related administrative
• documentations and manage reconciliation process with internal and external client on differences found.
• Assist Executive to answer enquiries from client for issues regarding reporting, process/procedures and shortfall on administrative issue.
• Assist Executive to support on ad-hoc project in department and other regional offices on issues such as problem solving, claims backlog, data cleaning, and training.
• Assist Executive in prepare and analyze audit results, provide improvement suggestion to manager.
• Assist Executive to ensure no delay in the provision of services and cases to be closed in a timely manner within the agreed SLA.
• Assist Executive to execute SOPs, best practices, ISO policies and ensure compliance with policies. This shall include compliance of legislative requirement such as data protection and medical confidentiality.
• Ensure internal customer requests / inquiries for retrieval of claim documents are well attended on timely manner.
• Respond to clients enquiries via phone calls, e-mails and faxes within agreed client SLA, offering appropriate solutions and information.
• To cross- expose to any other areas/ team intra or inter department, to take up any other tasks as deemed fit or as assigned by the reporting supervisor when needed.

• Proficient in Microsoft applications and Outlook.
• Good spoken and written communication skills are necessary for daily contact with customers, providers and inter-offices .

• Proficient in both spoken and written English, Bahasa Malaysia & Chinese (Cantonese/Mandarin).
• Diploma/Degree in Admin Administrative or related field.
• Knowledge in health insurance product in added advantage.

• Basic Salary: RM2,000 - RM2,500

• Kelvyn Chan |