Job Description

About the Opportunity

FCM is driven by our people, our customers, guided by egalitarianism and unity, as well as accountability. You\'ll always hear someone in the office talking about Brightness of Future (BOF) - that\'s the ideology we are empowering our people with, giving them a clear pathway to achieve their hopes and career aspirations. These five philosophies form the backbone of our values and guide us in everything we do.

With improvement, it brought about changes to the business, we have a Team Leader opportunity in FCM Malaysia Afterhours team. The afterhours team provides emergency services to our customers from 6pm to next day 9am and on weekends and public holidays.

On top of being responsible for your daily travel consulting duty, this is what you will be tasked:

• Motivating and maintaining the spirit of your team to continue to drive them to achieve their job target
• Working with the Team Leader in leading and implementing new initiatives and processes
• Developing and maximizing your team potential and continue to grow the business
• Assisting and supporting your team in all aspects including:
• Customer service and satisfaction
• Implementation and adherence to the business daily, weekly and monthly systems
• Continue to encourage the achievement of the team financial results and KPI\'s

Additional requirements are:

• 3-5 years from corporate travel background with GDS skills and travel knowledge
• Leads by example and act as a leader in the absence of your leader and Operations Director
• Consistent sales performance (transferring above cost of seat)
• Excellent communication and articulation skills
• Ability to manage change
• Exceptional customer service
• The drive, determination and focus to lead a successful business
• Sound Business Acumen
• 100% belief in and commitment to the FCM systems and philosophies

This is an opportunity you don\'t want to miss - APPLY NOW!

Applications close:

Flight Centre