Job Description

Responsibility:

Provide correct and clear shipping instruction to Freight Planner for space planning purpose. Send pre-alert to shipper & overseas counterpart as well as update of irregularity information (offloaded, damage or other) Coordinate with Export Operation, Custom Team & Transport Dept for smooth shipment handling and information flow Coordinate with Export Billing to generate correct billing invoice within timeframe Preparation of Performance Report as per Customer required Ensure correct data key-in at AWB as well as charges in UFS as per shipping instruction and quotation provided. Handle inquiries and complaints from customer or overseas counterpart Ensure changes made in UFS and AWB is with proper CCN form raised. Ensure all the agent bill being cost in and no pending of payment on timely manner

Requirement:

SDiploma in relevant studies Good interpersonal skills Possess 1-2 years of customer service experience in freight forwarding industry Well versed in MS Office application Understand Incoterms Fresh graduate are welcomed to apply
Job Types: Full-time, Permanent, Contract

Pay: RM1,700.00 - RM2,800.00 per month

Benefits:

Free parking Maternity leave
Experience:

Air freight customer service: 1 year (Required)
Work Location: In person