Job Description

PridePRO is a regional executive recruitment company headquartered in Malaysia, specializing in logistics and supply chain talent acquisition across Southeast Asia, including Thailand, Indonesia, and Singapore.

Our client is a global freight forwarding and logistics provider with over 40 years of expertise in supply chain solutions. Operating in more than 100 countries, they have a strong presence in air, ocean, and contract logistics. With a focus on innovation and customer satisfaction, they are trusted by some of the world's leading brands. They are currently seeking a

Regional Air Customer Service Specialist

to join their growing team in

George Town

and support key client operations.

Why Join Our Client

Join a reputable multinational freight forwarding company with a strong global presence. Be part of a growing regional team managing diverse international operations. Gain exposure to end-to-end logistics processes and cross-border collaboration.

Job Overview:

As a

Regional Air Customer Service Specialist

, you will manage

global customer shipments

(primarily air freight) and ensure smooth coordination between teams, partners, and clients. Your goal is to deliver excellent service, ensure on-time deliveries, and maintain high customer satisfaction across the region.

Key Responsibilities:

Manage and update customer bookings and shipment statuses, ensuring timely communication of any changes or delays. Support sales and operations teams in preparing ad hoc quotations and shipment documents. Coordinate between origin and destination offices to ensure smooth shipment flow. Prepare and maintain shipment reports and customer service records. Identify, escalate, and resolve shipment or service-related issues within the APAC region. Deliver professional and timely support to clients, maintaining strong customer relationships.

What We're Looking For:

2-3 years of experience in air freight customer service or operations (export/import) Strong customer service mindset with proactive problem-solving skills Hands-on knowledge of export documentation and international shipping regulations Excellent communication and coordination across regional teams Detail-oriented, organized, and able to work under pressure in a fast-paced environment Proactive and collaborative, able to work independently or as part of a team Positive attitude and commitment to delivering high-quality service
Job Type: Full-time

Pay: Up to RM7,500.00 per month

Benefits:

Professional development
Experience:

Air freight: 2 years (Required)
Work Location: In person