Job Description

Daily Job Scope

Makes daily reservation count for arrival and departures. Complete report on timely manner. Receive and reply call and email inquiry. Preparation and preregistration for group arrival. Accommodating guest request and inquiry. Up selling room and promoting the hotel services to the guest. Handling check in and check out duties. Handling cashiering duties. (Collect payment from guest, by cash or credit card)*
Work closely with housekeeping department to ensure rooms are ready in time for next guest check in. Maintain a clean and neat front desk area, to create a good impression to the guest and better working environment for FO staff. Assisting guest to complete registration form, assigned room and understand guest demand and needs. Concierge services such as provide travel information that nearby to hotel attraction or events. Report any unusual occurrences to supervisor or manager which include hotel facilities defect, payment failure, other unusual incident- miss flight. Collect feedback questionnaire from guest after check out. Restock for hotel amenities, sundries and brochures. (Woven beg, towel, drinking water and dental kits) Undertake Ad-hoc task or duty assigned by outlet supervisor, manager and management staff. Attend weekly branch meeting conduct by outlet supervisor/manager. Complete handover log book before end shift/ leaving the hotel.
Job Requirement

Required skill(s): Computer Literacy. Willing to work in shift, weekend and public holiday Fresh graduate is encourage to apply
Job Type: Full-time

Pay: RM2,000.00 - RM2,300.00 per month

Experience:

Hotel reception: 1 year (Preferred) Customer service: 1 year (Preferred)
Language:

English (Preferred)
Work Location: In person