Responsibilities: \xe2\x80\xa2 Assist in developing effective Body and Paint (B&P) strategic business plan to enhance customers satisfaction and sales turnover \xe2\x80\xa2 Prepare key B&P business report \xe2\x80\xa2 Prepare/ support nationwide insurance debtors report \xe2\x80\xa2 Prepare nationwide insurance debtors report \xe2\x80\xa2 Assist in conducting regular market survey to gauge competitor\xe2\x80\x99s activities and measurement of overall market potential and TCEAS market share \xe2\x80\xa2 Coordinate marketing activities and policies to promote products and services in B&P business \xe2\x80\xa2 Develop innovative B&P service packages or services based on market feedback \xe2\x80\xa2 Communicate closely with all Head of Region (HOR), Regional Operations Manager (ROM) and Head of Workshop (HOW) for necessary support related to B&P business reports \xe2\x80\xa2 Communicate and liaise with external parties such as IBS (Insurance Business stream) & Insurance Companies in terms of data collection and reports \xe2\x80\xa2 Conduct periodical B&P audits to assist branches in improving standards and processes \xe2\x80\xa2 Incalculate the NSS Way philosophies and culture \xe2\x80\xa2 Other duties as assigned
AFTER-SALES SERVICES DIVISION Despite the challenges in the macro-economic environment in FY2017, the After-Sales Service Division was still able to grow its revenue by 12%. One of the main reasons for this achievement was due to our mid-term strategies to invest into our Body & Paint network expansion, continuous facilities improvements, development of our human capital, establishing exciting promotions and upgrading of service network facilities; all of which have yielded positive results. Another factor that contributed to positive results is the expansion of our products offerings such as vehicle accessories which were well received and accepted by customers. SERVICE FOCUS In addition, our keen focus initiatives in delivering excellent service experience have borne fruits as we jumped 3 spots to rank in 4th position in 2017\'s Customer Service Index by J.D. Power Malaysia Customer Service Index Study. SERVICE COVERAGE Moving forward, we will continue with our strategy to enhance our after-sales service network which comprises of a total of 72 centres. Of the 72 centres, 63 are service centres and 9 are body & paint centres. It is worthwhile to mention that a good number of our service centres are authorised service centres for Nissan, INFINITI, Renault and Bison vehicles. This has helped to broaden our customer-base and these brands are supported by leveraging on a nationwide after-sales service network backed by experienced technical staff.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent