Job Description

What this job involves \xe2\x80\x93

Customer Service

o Represents Company in a courteous, efficient, and friendly manner in all customer and employee interactions.

o Foster a sense of community and create happiness at work for our team, our client and their guest.

o Visibly engaged and well known in the workplace; spends a minimum of two hours per day welcoming employees in the reception or employee entrances and also walking floors to ensure Workspaces (desk, conference rooms, pantries, utilities etc.) are stocked and maintained.

o Interact with customers and resolves customer complaints in a friendly and service-oriented manner.

o Approaches all situations with a can-do attitude and presents solutions not problems.

o Reviews and Responds to all customer comments or newly assigned events within 24 hours.

o Relays relevant comments from customers directly to business support, team members, or client managers as necessary.

Events Management

o Ensures that all daily event orders are processed and fulfilled to client expectations.

o Monitors all events and customer satisfaction by ensuring room layout, decor, stationaries, and other request are complete.

o Accommodates event requests, changes, and last-minute requests efficiently and courteously.

o Maintains a professional, calm and composed demeanor while offering consistent and efficient completion of events in correspondence, coordination and execution.

o Works with outside vendor teams for services, equipment, etc. as needed.

o Works with Events Admin to ensure scheduling is correct.

o Directs with Events Setup team to ensure room layouts and resets are correct.

o Communicating clear and concisely in a timely manner.

o Processing high volume emails with accuracy and efficiency.

Site Operations

o Implement Industry Best Practice operations, in accordance with JLL standards and processes.

o Seek ways to improve operational standards and cost effectiveness.

o 24/7 emergency call support and site attendance are required.

o Updating of monthly management reports for service level performance, waste management and energy management

o Prepares monthly and quarterly events report in a timely manner for JLL reporting to client.

o Being the regional SME support for events management

Health & Safety Management

o Implement and manage safety procedures to ensure the provision of a safe working environment.

o Ensure compliance with statutory regulations on fire, health and safety standards.

Procurement & Vendor Management

o Manage multiple vendors using hard and soft skills to deliver services on time and within budget.

o Manage vendor procurement processes in accordance with agreed client procurement guidelines as well as JLL\xe2\x80\x99s procurement best practices.

Contracts Management

o Ensure that all contracts are professionally delivered at the right cost and in line with the JLL Code of Ethics

o Monitor expiry of contracts and initiate re-procurement if needed.

Continually assess contracts to ensure best value delivered to the client

Location:

On-site \xe2\x80\x93Kuala Lumpur, Malaysia, Selangor, Malaysia

JLL Privacy Notice

JLL, together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For additional details please see our career site pages for each country.

Jones Lang LaSalle