Job Description

Tasks
You are on a mission : Drive Financial Excellence with Mercedes-Benz Services Malaysia!
As a part of one of the most prominent captive financial services providers, we are not just offering a job, but a passage to unparalleled professional growth. We are on the lookout for passionate, driven individuals who are ready to accelerate their careers and shape the future of mobility.
At Mercedes-Benz, you'll find more than a role; you'll discover a calling where your work reverberates with excellence and propels the industry forward. If you're ready to drive into a world of opportunity, Mercedes-Benz Services Malaysia is your destination.
Here's the role at a glance that might be beneficial for you to know :
To assist in monitoring the receivable portfolio and ensure that all repayments from customer are paying in timely manner
To manage early delinquencies, newly activated accounts
To support overall customer service for Mercedes-Benz Finance & Leasing Business
Attend to customers' (salespersons, dealers, suppliers, end-customers) enquiries
Responsible for managing the collections portfolio and key performance indicators (KPIs), while providing
guidance and support to team members to ensure optimal performance
Further roles and responsibilities :
To conduct dunning calls to remind customers on repayments for day past due contracts. To implement and manage collections and remarketing processes and procedures in accordance with the Company's policy and procedures
Close monitoring the performance and activities of Debt Collection and liaise with Repossession agents as to ensure proper management of account receivables by minimizing credit losses of current portfolio and maximizing debt recovery
Discuss with customers on restructuring / rescheduling of the overdue contracts
Support litigation proceedings against the hirers and guarantors. Liaise with solicitors and other relevant authorities such as insurer, police, customs and Transport Authority for recovery purposes. To ensure that timely filing of legal cases thereby protecting the interest of the company.
To support the remarketing process for repossessed/returned vehicles. To ensure that vehicles are sold within targeted time and best price. To liaise with auction houses and co-ordination on bids from dealers, buyers and auctioneer and preparation of all relevant documents for the remarketing processes
Qualifications
Educational Background

• Bachelor's degree or Professional Qualification in the relevant discipline (Banking/ Accounting/Finance/Business/Economics/Law) or its related courses

Professional Experience

• Minimum 7 years of working experience
• Minimum 5 years in automotive finance, specializing in Collection and Recovery preferred
• Good knowledge of Finance Contract Management ERP
• Good knowledge of hire purchase terms and processes

Required Specific Knowledge and Capabilities

• Good knowledge in MS Office software like Word & Excel

Good spoken and written English and Mandarin(Traditional Chinese)
Good communication and interpersonal skills (ability to interact with all levels)
Ability to quickly adapt to new culture and environment and to work with other departments
Ability to multi-task
Ability to handle stress
Ability to work in a team as well as be independent
Problem-solving skills
Attention to detail
Ability to meet deadlines
Tactful
If you have the drive to succeed and the desire to work with the best, we invite you to apply.
Take the lead on your career path with Mercedes-Benz Services Malaysia and let's shape the future of automotive finance together!

Skills Required