Job Description

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role Responsible for managing IAM Platform services of AIA\'s information systems

• To provide primary technical support for SailPoint IIQ application and the integrations.
• Perform day to day operation support on the platform hosting SailPoint application including system health checks, application performance monitoring, upgrades, patching, certificates maintenance and issue resolutions.
• Support the resolution of Incidents and Problems within the team. Assist with the resolution of complex incidents.
• Support Change Management in terms of solution upgrade, enhancements, bug fixes and changes to resolve issues related to SailPoint solution.
• Support the resolution on issues highlighted during the SailPoint integration testing (SIT), user acceptance testing (UAT) and Production deployments.
• Support IAM Engineering, Testing Team, IAM Operation, Application vendors throughout new application onboarding process.
• Support planned and actual DR test activities for SailPoint systems and infrastructure.
• Interact with delivery partners and/or vendors and internal stakeholders as required to achieve objectives.
• Ensure daily operations and system workflows following global standards and security policies.
• To drive Continuous Service Improvement initiatives in improving service quality, efficiency, and compliance.
• Demonstrate and apply strong teamwork and communication with other team members.
• Support new service transition (go-live) from Project to Operation delivery in Production environment.

Skill Requirements:

• Diploma or Degree in Computer Science or related discipline.
• A minimum of 5 years\xe2\x80\x99 experience in SailPoint application installation, configuration, administration support, enhancements, and maintenance.
• Hands-on experience and strong knowledge on deployment and supporting on the latest versions of SailPoint IdentityIQsolution
• Possessesinfra knowledge on On-Prem and Azure Servers (Windows, UNIX/LINUX& AS400). \xe2\x80\xa2 Experience with programming languages: PowerShell, Java, BeanShell/JavaScript, JSP/Servlets, SQL.
• Experience with web technologies: XML, SPML/SOAP, REST API, JSON and HTML.
• Experience with Databases (Oracle, Sybase, MSSQL, MySQL), Directories (LDAP, AD) and Application/Web servers (IIS, Apache Tomcat)
• Experience with application (connected and disconnected) onboarding, provisioning, workflow customization, access review etc.
• Ability to analyze, troubleshoot complex technical problems and assist in identifying solutions. \xe2\x80\xa2 Familiarity on Cyber Security principles and concepts.
• Strong communication skills and presentation skills.
• Excellent command of written and spoken English.
• Available to provide 24 x 7 on-call standby support.
• Knowledge on scripting and automation tools such as C#.NET, VB script, PowerShell, Azure PowerShell, SQL queries, Jenkins will be an added advantage.
• SailPoint IdentityIQ (Associate or Professional) / SailPoint Certified IdentityIQ Engineer certifications are desired

#LI-DNP

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

AIA