Job Description

General

o Ensures all guest requests and complaints are handled appropriately adhering to the hotel's general guidelines for service recovery.

o Ensures all opening and closing duties are implemented in accordance with established standards.

o Conducts daily shift briefings.

o Ensures that all team members under your supervision are well training and productively assigned daily job task.

o Ensures all team members are provided with consistent On-the-job training and other relevant trainings.

o Follows up on work and maintains logbook.

o Knows and strictly follows all established cleaning procedures.

o Prepares all Team Leaders - Room/Public Area/ Laundry assignment sheet.

o Reports Monthly Chemical consumption, Monthly Guest Supplies and Amenities usage.

o Knows how to operate/use available Housekeeping machinery's and chemicals according to established standards.

o Ensures all Front of House and Back of House areas are well maintained, clean and tidy at all times.

o Conducts Quality Room/Public Areas Inspections.

o Maintains proper par stock of inventory items.

o Reports all maintenance deficiencies immediately.

o Assist in other sections of Housekeeping department as and went required based on business needs.

Rooms

o Coordinates with Front Desk concerning room status and others.

o Ensure the following procedures are implemented according to standards:

-Key Procedure

DND (Do Not Disturb)/Double Locked Baby Sitting Room Discrepancy Lost & Found Room Safety Deposit Box Loan Item Loss & Breakage Pest Control Defect Item
o Updates room status into Opera or Hotel's PMS.

o Conducts Linen Inventory in pantry.

Responds to special requests from guests such as extra bed, baby cot, iron etc.

o Assists where necessary with the making up of rooms and turndown service.

o Coordinates pantry and trolley set-up.

Linen & Uniforms

o Knows and strictly follows the step-by-step procedure of wardrobe and linen exchange.

o Conducts Linen and Uniform Inventory.

o Checks the condition of all Uniforms and Linen. Repair/discard any damaged Uniforms and Linen.

o Ensures the stock for Uniforms and Linen is adequate.

Ensures regular maintenance of the sewing machine

Job Types: Full-time, Permanent

Pay: RM3,700.00 - RM4,500.00 per month

Benefits:

Additional leave Health insurance Maternity leave Meal provided Professional development
Work Location: In person