Job Description

We are seeking a hands-on and proactive Operations Manager / Assistant Operations Manager to oversee the day-to-day operations of our team-building resort. This role is responsible for ensuring smooth inter-department coordination, operational efficiency, staff performance, and high guest satisfaction, particularly for group bookings, corporate events, and team-building programs.

The ideal candidate is a strong on-ground leader who can balance operational control with guest experience excellence.

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Key Responsibilities

Operational Management

Oversee and coordinate daily resort operations across all operational and support departments Ensure smooth execution of group bookings, corporate events, retreats, and team-building programs Monitor daily operational workflows to ensure efficiency, consistency, and service standards
Team Leadership & Manpower

Supervise operational staff and department heads to ensure adequate manpower, discipline, and productivity Conduct daily briefings and coordinate staffing schedules based on occupancy and event requirements Support training, performance monitoring, and staff engagement initiatives
Guest Experience & Issue Resolution

Handle guest feedback, complaints, and service recovery promptly and professionally Act as the main point of escalation for operational and guest-related issues Ensure a positive and memorable guest experience at all touchpoints
Cost Control & Resources

Monitor operating costs, inventory usage, utilities consumption, and wastage Work closely with Finance and department heads to improve cost efficiency without compromising quality
Safety, Compliance & Standards

Ensure the resort maintains high standards of safety, cleanliness, and operational compliance Enforce SOPs, safety procedures, and emergency protocols, especially for outdoor and team-building activities Coordinate with Maintenance and Security to address risks and preventive measures
Interdepartmental Coordination

Work closely with Sales & Marketing to align operational capabilities with client expectations Support pre-event planning and post-event reviews to ensure operational readiness and improvement Act as a communication bridge between departments to ensure seamless operations
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Requirements

Diploma or Degree in Hospitality Management, Business Administration, or a related field Minimum 3 years of experience in hotel, resort, or hospitality operations Prior experience handling group events, corporate functions, or team-building activities is a strong advantage Strong leadership, coordination, and problem-solving skills Hands-on, adaptable, and able to work in a fast-paced resort environment Good communication skills in English and Bahasa Malaysia Willingness to work weekends, public holidays, and during peak seasons
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Why Join Us

Dynamic and engaging resort and outdoor environment Hands-on leadership role with real operational impact Exposure to events, team-building programs, and resort management Opportunities for career growth and professional development
Job Type: Full-time

Pay: RM6,000.00 - RM8,000.00 per month

Benefits:

Health insurance Meal provided Opportunities for promotion Parental leave Professional development Vision insurance
Work Location: In person