Job Description

Job Brief:

Is in charge of hospitality property securities. He oversees the Security Department and safety of guests, the employees and the hotel building in crime prevention and investigation, security systems including security patrols, surveillance systems, door locking mechanisms, control of restricted areas, monitoring of master keys.

Job Responsibilities:

• Plan, organize, and coordinate all phases of security operations. Being detail-oriented is a must.
• Performs human resource functions for security staff, including recruiting, hiring, training and evaluating performance.
• Provides basic customer service and courtesies to enhance the guest experience.
• Be positioned outside the hotel entrance/exit; provide security to hotel guests, visitors, staff members, and guest/hotel property. (Required periods of standing or moving within the patrol perimeter).
• Greet all guests, restaurant patrons and visitors upon arrival.
• Assist guests with luggage to/from their rooms promptly when checking in and upon checking out.
• Practice proactive hospitality by anticipating their needs and being flexible in responding to them.
• Be knowledgeable about the hotel.
• Report defects in the hotel including shortages of equipment & supplies.
• Assists with maintaining cleanliness standards.
• Assist in maintaining hotel vehicle.
• Regularly patrol building, grounds and parking area of the Hotel.
• Assist with guest problems and complaints.
• Serve as primary liaison with federal, state and local law enforcement.
• Examine doors, windows, and corridors to determine that they are secure. Unlock doors necessary for the AM shift.
• Warn violators of rule infractions, such as loitering, smoking, or panhandling.
• Assist staff with managing intoxicated guests.
• Maintain incident/accident reports as needed. Reports all incidents in writing to the General Manager.
• Assists the General Manager in implementing emergency procedures.
• Maintain good communication and work relationships in all areas of the hotel.
• Well versed in CPR / First Aid / AED.
• Willingness to work flexible hours, including weekends and holidays.

• Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree, Professional Certificates or equivalent in Hospitality / Tourism / Hotel Management
• Preferably at least 3 years of related working experience.
• Good communication skills in English and Malay language for both spoken and written

LBS Bina Group Berhad