Job Description

Job SummaryLead DKSH\'s end to end eCommerce operations in Malaysia to drive profitable expansion of the online business for our clients and customers.Job Responsibilities

• Develop and execute DKSH Malaysia\'s e-commerce growth strategy:

• Develop an accelerated growth strategy to grow DKSH client\'s e-commerce business across channels and customers
• Own end to end e-commerce service management (performance marketing, key account management, fulfilment, analytics), ensuring an optimized and profitable operation
• Drive business development by developing new revenue streams and supporting organization to acquire new brands/clients
• Navigate changes in eCommerce, including pureplayers, own branded stores, retailer.com, and emerging channels like social commerce
• Participate in top to top client and platform engagements as business partner and thought leader within FMCG e-commerce category, providing insights and actionable recommendations for growth
• Recruit, mentor, develop, lead, and retain a high performing e-commerce team of e-commerce key account managers, e-commerce operations executives

• Results and KPI driven leadership:

• Accountable for eCommerce business KPIs including GMV, net sales, traffic, conversion, AOV
• Accountable for bottom line KPIs including Accounts Receivable, Claims receiveable, EBIT margin and inventory levels

• Effective and collaborative team leader:

• Experience managing team of operations and key account managers to deliver upon targets and objectives
• Empower team with skills and expertise needed for eCommerce success through playbook development, training, and best practice sharing.
• Work closely with cross functional partners in finance, HR, client management, modern trade
• Collaborate with peers across the region to share and implement best practices.
• Ideal candidate has omnichannel experience and would guide development of omnichannel practices internally

• Key Account Leadership:

• Lead key account relationships with eCommerce retailers, particularly Lazada, Shopee, and Foodpanda
• Engage in annual joint business planning and negotiate campaign and promotional calendars
• Omnichannel experience working with modern trade online retailers such as Lotus preferred

• Drive operational excellence:

• Work with local teams to forecast revenue, establish budgets, and set targets.
• Manage forecasting and inventory levels in collaboration with clients, client managers and customers.
• Oversee reporting and automation initiatives
• Ownership of A&P management, AR and trade claims recovery from clients within contracted terms

Job Requirements

• Degree or professional qualification in a related discipline
• Highly motivated individual with 8-10 years of experience, of which 6-8 years of eCommerce specific experience in building and driving eCommerce businesses, at least 4-5 years in manager role
• Preferably from FMCG, E-enabler or Platform background
• Strong Commercial Acumen: Possess strong analytical and problem-solving skills, mastery of e-commerce growth drivers with previous hands on experience
• Excellent Communicator: Authentic and straightforward with strong negotiation skills
• Strong collaboration skills: Ability to work effectively with multiple stakeholders including clients, customers and cross functional teams
• Competent in Microsoft Office applications
• Able to operate in a fast-paced and changing market environment

Requisition Number: 154817Job Function: Information Technology

DKSH