Job Description

Line of Service Internal Firm ServicesIndustry/Sector Not ApplicableSpecialism IFS - Human Capital (HC)Management Level Associate & Summary A career in Learning and Development, within Internal Firm Services, will provide you with the opportunity to contribute to the success of our people by developing quality and relevant learning initiatives that constantly improve the PwC experience. You\xe2\x80\x99ll help us identify and source the best instructors, develop learning and performance improvement solutions across traditional and virtual classroom environments, and consult with other areas of the Firm to ensure our curriculums and initiatives support the PwC strategy.As part of our Operations team within Learning and Development, you\xe2\x80\x99ll help deliver PwC initiatives and execute business goals set by leadership. You\xe2\x80\x99ll be helping the team with all mechanics of learning and development such as project management, implementation, systems support, content development and vendor management.Management of various systems (Learning Management Systems, Google Apps, Learner Evaluation Platforms)

• Prepare target audience list and schedule necessary training that are to be held
• Monitor participants registration and absence
• Monitor Attendance and follow up with participants who did not show up for training
• Communicate any special instructions via e-mail
• Work with Development Consultants to identify Target audience and create group in LMS
• Generate report to ensure completions of learning objects, attendance and non-attendance
• Gmeet and Webex setup for physical and virtual classroom sessions

Comms and advertisements

• Send out communications to target audience - invitations for training, joining instruction, any special instruction from instructors
• Create and update Shared Drives - (Admin Files) setting out all the resources and requirements of the learning event
• Draft and send out comms for training (familiar with Canva, MailChip, Microsoft PowerPoint)

Stakeholder Management

• Source & book venue for training (can be internal or external venue)
• Coordinate printing of materials and props if any
• Coordinate Set-up of room (ensure materials, AV, stationery and other request by trainers are ready)
• Manage budget for the training
• Work with multiple Development Consultants (i.e. L&D training managers) or instructor to understand the requirements of different learning solution sets
• Coordinate with the Logistic teams, MIS, Facilities & Services (F&S) and other relevant party to ensure execution of all requirements of the learning solution
• Work with PM team to source for vendors, training or event venues and catering

Learner Management

• Respond to queries from learners about the learning objects
• Cost allocation (expenses that we have spent for the event)
• Manage on MTM feedback completion rate by sending reminder to complete feedback form
• Assign participant to the correct learning assignment (event, session, etc)

Team

• Work closely with team members to ensure tasks are completed
• be the backup for other coordinators who are on leave
• work closely with Logistics to provide support for Development Consultant and Learners when necessary

Preferred skills

• Possess a Bachelor\xe2\x80\x99s degree with 1-2 years related work experience
• Strong client focus and has the drive to deliver
• Ability to work in a fast paced environment
• Meticulous and attention to detail
• Good communication skills (both written and spoken English and Malay)
• Agile, responsible and willing to learn
• This will be a 1 year contract position and renewable

Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required SkillsOptional SkillsDesired Languages (If blank, desired languages not specified)Travel Requirements Up to 20%Available for Work Visa Sponsorship? NoGovernment Clearance Required? YesJob Posting End Date June 30, 2024

PwC