Job Description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are seeking a dedicated and skilled Audio Video Support Onsite Engineer to join our team and serve as an extension of the Customer's Video Network Operations Center (VNOC). The successful candidate will perform a range of technical, operational, and customer service tasks to ensure seamless AV/VC system operations and support during events and daily activities.


Key Responsibilities:

Ticket Management:

Create, update, and close tickets in the ITSM system, ensuring timely incident logging and resolution.

Incident & Troubleshooting:

Perform initial triage of low to medium severity issues, troubleshoot AV/VC equipment, and escalate high-severity incidents to the remote VNOC.

Change & Release Management:

Own and implement configuration changes, firmware upgrades, and software updates on AV/VC equipment, providing onsite support.

Problem & Vulnerability Management:

Support problem resolution by providing logs, facilitating tests, and assisting with patching and vulnerability mitigation.

Equipment Setup & Configuration:

Set up and configure AV/VC equipment for meetings, presentations, and events; ensure proper connections and functionality.

Technical Support & Maintenance:

Address technical issues promptly, perform routine maintenance, cleaning, and preventive inspections, including VIP/VVIP room checks.

User Support & Training:

Assist end-users with equipment operation, conduct basic troubleshooting, and provide user guidance.

Documentation & Inventory:

Maintain accurate records of configurations, service logs, and equipment inventory; perform biannual physical inventory checks.

Quality Assurance:

Test and verify AV/VC system functionality, ensuring adherence to quality standards before and after event use. Collaboration & Communication: Work closely with IT and AV teams, vendors, and OEMs to resolve issues and coordinate activities.

Security & Safety:

Follow all security protocols, handle equipment safely, and adhere to safety guidelines during installations and maintenance. Vendor Liaison & RMA Support: Coordinate with vendors for technical support, hardware repairs, and equipment replacements under contracts.

Event Support:

Provide onsite technical assistance during events, ensuring smooth operation and addressing any technical issues that arise.

Service & Shift Flexibility:

Support operational hours from 9 AM to 6 PM or as per customer requirements, with flexibility to work shifts up to 8 hours to meet business needs.

Qualifications

Proven experience in AV/VC support, onsite troubleshooting, and equipment setup. Strong understanding of AV/VC hardware, software, and networking. Excellent problem-solving, communication, and customer service skills. Ability to work independently and as part of a team. Flexibility to work shifts and adapt to changing schedules. Knowledge of ITSM tools and incident management processes is preferred. Relevant certifications (e.g., Crestron, Extron, AVIXA) are a plus.

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.my@axiomtechnologies.com.