Job Description

Mohon

Kelayakan

• Strong initiative and problem-solving skills
• Effective ability to escalate in a timely and appropriate manner
• General knowledge of telecommunications IT products/solutions
• Attention to detail, motivated and results oriented
• A continuous improvement mindset, looking for opportunities to drive and implement progressive change.

Tanggungjawab

• Represent assigned customers and engage with them regularly to ensure delivery of customer outcomes
• Manage and deliver regular, effective customer communications/updates\\
• Proactively manage, execute and track customer requests and lifecycle activities
• Contribute to major KPIs on assigned customer accounts, such as quotes, orders, revenue, accounts receivable, profitability and overall customer satisfaction
• Manage and provide regular reporting to/for assigned customers
• Monitor, drive and measure compliance with applicable contractual obligations and OBS standards/processes (e.g. customer service levels, accuracy, etc.)
• Escalate when required, and manage escalated activities, to find and deliver solutions for complex challenges. Required Skills and Abilities
• Customer-focused with highly effective customer management and communication skills
• Team player with effective interpersonal and communication skills to collaborate and work effectively with experts, stakeholders, management and service providers across OBS\' complex, global matrix organization - both virtually and locally/regionally
• Ability to work in a multicultural, fast-paced and dynamic environment

Manfaat

• Annual Leave

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