Boutique Manager
Kuala Lumpur, Malaysia
Job Description
Job descriptionBoutique Manager 8000~13000 (RM) Job ID 23165
Position Title Boutique Manager
Industry Retail/Merchandise
\xe2\x80\xa2Collaborate with the Area Manager to define annual boutique strategy and objectives.
- Monitor sales targets and implement action plans.
- Develop partnerships with concierges and intermediates.
- Implement Retail guidelines and tools.
- Build short and mid-term strategies to attract, convert, and retain new clients.
- Conduct regular market benchmarking for business opportunities.
- Provide monthly reporting to the Area Manager and propose corrective actions.
- Act as a true Ambassador of the Maison\'s values. Ensuring the highest level of customer service.
- Guide and support the team in sales aspects while maintaining a sales floor presence.
- Provide feedback, coaching, and close sales to achieve performance goals.
- Develop clients and prospects in the database.
- Handle customer service issues professionally, involving the Area Manager when necessary.
- Manage boutique staff, conduct evaluations, and propose career development plans.
- Implement guidelines for compliance with sales, financial, and security procedures.
Location Kuala Lumpur
Requirements \xe2\x9c\x93Minimum 5-7 years of managerial experience in the luxury industry.
\xe2\x9c\x93Rich experience in luxury retail, specializing in High Jewellery and Arts & Culture.
\xe2\x9c\x93Excellent communication and presentation skills.
\xe2\x9c\x93Results-driven with a proven ability to create exceptional client experiences for boutique success.
\xe2\x9c\x93Proficient in Microsoft; SAP knowledge is a plus.
\xe2\x9c\x93Passion for service and client satisfaction.
\xe2\x9c\x93Strong interpersonal, organizational, and problem-solving abilities.
\xe2\x9c\x93Entrepreneurial spirit and ability to prospect outside the boutique.
\xe2\x9c\x93Exceptional people management skills.
\xe2\x9c\x93Fluent in English.
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Job Detail
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Job IdJD1036535
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned