Job Description

Job Summary

To lead, motivate and develop operations support staff, supporting one or more business units in a processing location and delivering excellent service.

Job Accountabilities - Key Accountabilities

• Implement new systems and procedures in various departments and instruct personnel regarding them.
• Implement recommendations on improving workflow/processes of a functional area or accountability.
• Ensure that the volume of work produced by the unit meets or exceeds the product/service standards and quality standards.
• Make recommendations on improving operational processes of the respective functional area of responsibility.
• Check and report, as required, upon actual against scheduled production and production quality.
• Responsible for the daily application of policies and procedures.
• Conduct unit training needs analysis, coordinate training with regional processing center manager and field operations training unit.
• Schedule and organize personnel to accommodate workflow. Alter schedules to meet unforeseen conditions.
• Manage employee relations issues and make staffing decisions concerning hiring, training/development.
• Administer performance evaluations and coach/counsel others.
• Participate in field operations, corporate operation and services projects aimed at creating or enhancing policy and data management systems.
• Interface directly with Underwriting Business Units and involved Strategic Business Units.
• Anticipate the needs of customers and plan to meet them individually or through others.
• Recognize and respond to business opportunities.
• Support implementation of customer initiatives.
• Network with other teams to ensure comprehensive solutions to customer needs.
• Identify, recommend and implement solutions to immediate problems.
• Recommend and/or implement process improvements.
• Ensure that appropriate documentation, implementation and communication of established policy, procedures and operating standards is completed f or area of responsibility.
• Regularly monitor and evaluate activities. Participate in or lead risk assessment for the area of responsibility and escalate potential issues to higher management.

Business Accountabilities

• Anticipate the needs of customers and plan to meet them individually or through others.
• Recognize and respond to business opportunities.
• Support implementation of customer initiatives.
• Networks with other teams to ensure comprehensive solutions to customer needs.
• Identify, recommend and implement solutions to immediate problems.
• Recommend and/or implement process improvements.
• Ensure that appropriate documentation, implementation and communication of established policy, procedures and operating standards is completed f or area of responsibility. Regularly monitors and evaluates activities to identify potential risks and issues of non-compliance. Participates or may lead risk assessment for their area of responsibility and escalates potential issues to higher management.

Job Qualifications

Required:

• Bachelors Degree and 3 or more years of experience in the Operations or Underwriting area

OR

• High School Diploma or Equivalent and 5 or more years of experience in the Operations or Underwriting area

Preferred:

• People management experience
• Familiarity with production/metrics performance environment
• Experience preparing and managing operational budgets
• Insurance certifications or insurance coursework

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives.

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.

Let\'s continue to grow together!

• Location(s): MY - Kuala Lumpur
• Remote working:
• Schedule: Full Time
• Recruiter name: Tarenjit Kaur
• Closing date:

Zurich